Police Communications Operator - August 2023

The mission of the Phoenix Police Department is to build and foster strong relationships with the community through our outreach and engagement, while adhering to the highest standards and traditions of the Phoenix Police Department. The Phoenix Police Department is committed to the Guiding Values of our P.R.I.D.E. Statement: Protection, Responsibility, Integrity, Dedication, and Employee Excellence. Phoenix is the 5th largest city in the country, serving as Arizona's center of government, commerce, and culture. It is emerging in the new economy with strength in high technology, manufacturing, bioscience research, and advanced business services. Phoenix is a young, progressive city, brimming with sports and cultural attractions, distinctive restaurants, fascinating museums, diverse residential options, and endless outdoor opportunities.

Police Communications Operators answer calls from the public and communicate via radio with police officers regarding all types of emergencies and non-emergencies. The City of Phoenix is seeking individuals who demonstrate the ability to calmly work with the citizens of Phoenix and police officers while using a multi-line telephone system, radio network panel, and Computer Aided Dispatch (CAD) system to receive, prioritize, and process calls for police services. Our Police Communications Operators work both as a Call Taker, answering 911/Crime Stop calls, and Radio Dispatcher.

This application requires your typing speed certification, cover letter, and resume be submitted as one document. Review the general factors for disqualification regarding police civilian employment here. Learn more about the Police Communications Operator job requirements, hiring process, training, what to expect the first nine months of employment, and work hours by visiting: phoenix.gov/police/joinphxpd911.

This is a 24-hour a day, 7-day a week operation. Location: 100 E. Elwood St., Phoenix, Arizona, 85040

Pay and Hiring Range: $24.93 - $36.84 per hour

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, and or training.

A comprehensive benefits package is offered which includes:

• for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 003 Benefits

• One year of experience in public contact and clerical work including experience in general typing.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• Must be able to successfully complete the Police Communications Operator Training Course.
• Requires:
  • Accurately typing 40 words per minute (net) from dictation.
  • Working any shift during 24/7 operation period.
  • Sitting and/or standing at designated workstation for extended periods of time.
  • Full disclosure of civilian:
    • Driving history/record.
    • Background history.
    • Financial history.
• The City job description can be found here.
• Positions in the Police Department must meet the background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed here.

The minimum qualifications listed above, plus:

• Proficient at entering data and viewing information on multiple computers monitors at the same time.

Recruitment closes August 30, 2023. All materials must be received by 11:59 p.m. on this date.

This recruitment and any interview process as a result of this recruitment may be used by multiple hiring managers and multiple departments throughout the City to fill any related current or future vacancies; other recruitments and appropriate eligible lists may also be considered.

Apply online by completing the required information and attaching, as one document, your typing speed certification, cover letter, and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
If you are in need of computer resources,
• for free options.
Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance.
• for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.

Police Comm Operator, JC:01830, ID# 51196, 8/01/2023, 12 mos., GO, Benefits: 003

Building the Phoenix of tomorrow.

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.