Manager/Senior Manager of Community Engagement

To be considered for the Manager/Senior Manager of Community Engagement position at Pomelo Care, candidates should have 4-7 years of experience in consulting, customer success, or project management, with at least 2 years specifically in health tech or healthcare. Strong relationship management and creative problem-solving skills are essential, along with exceptional communication abilities.

As the Manager/Senior Manager of Community Engagement at Pomelo Care, your role revolves around driving engagement with health plans and employer clients. You will liaise with external stakeholders, support collaboration with care management teams, and utilize data to tell meaningful stories about our services. This position is fundamental in helping improve outcomes for our patients.

The mission of Pomelo Care is to improve healthcare outcomes for moms and babies through innovative, evidence-based care. As a Manager/Senior Manager of Community Engagement, you will be an integral part of this mission by fostering partnerships and enhancing communication streams with key stakeholders to further our goal of providing excellent patient care.

Pomelo Care measures the success of its Community Engagement initiatives through data reporting, business reviews, and identifying areas for improvement with our partners. The focus is on making impactful connections that enhance patient outcomes such as reducing preterm births and improving overall care efficiency.

At Pomelo Care, the work environment is dynamic, fast-paced, and collaborative. The team values innovation and progressive thinking, with a strong focus on data-driven decision-making, ensuring that every employee has the opportunity to make a difference in the lives of moms and babies.

Pomelo Care actively supports employee growth through competitive healthcare benefits, generous equity compensation, and unlimited vacation. Furthermore, employees are welcomed into a community with events and mentorship opportunities, encouraging continuous personal and professional development.

Challenges in the Manager/Senior Manager of Community Engagement role at Pomelo Care may include managing multiple priorities across a diverse range of stakeholder needs and anticipating customer requirements. Being proactive and using strong relationship management skills to navigate these complexities will be crucial.

A successful strategy for engaging key stakeholders might involve regular communication, facilitating collaborative meetings, and ensuring that their feedback is valued and acted upon. Demonstrating understanding of their needs through data can also be an effective approach.

When recounting a successful project, focus on your role, the challenges faced, the strategies employed, and the measurable outcomes. Highlight your contributions to stakeholder communication and project execution, especially in a healthcare context.

Measuring customer satisfaction involves regular feedback collection through surveys, direct interviews, and monitoring interactions. Additionally, using performance metrics to track retention and engagement rates will provide insight into how well our services meet customer expectations.

Essential tools for managing stakeholder communication could include CRM systems, project management applications, and data analytics software. These tools facilitate organization, tracking, and insightful reporting, allowing for smooth and transparent interactions.

Detail your relevant experience in healthcare, emphasizing exposure to health tech systems, patient care models, or collaboration with medical professionals. Highlight how your background has equipped you to understand the complexities of the healthcare environment.

Advocating for customer needs entails actively listening to feedback, analyzing data to pinpoint trends, and effectively communicating these insights to relevant internal teams. Presenting a well-researched case for any advocacy support can strengthen your message.

Data plays a pivotal role in community engagement by providing evidence-based insights that drive decision-making. It enables you to identify trends, track performance, and communicate impact effectively to stakeholders, ensuring that your engagement strategies are both relevant and targeted.

Prioritizing tasks with multiple stakeholders involves understanding urgency, impact, and the stakeholders’ needs. Creating a clear workflow with regular check-ins can help manage expectations and ensure that critical tasks receive timely attention.

Building relationships with healthcare teams relies on consistent and open communication, demonstrating respect for their expertise, and finding common ground. Engagement activities, such as joint meetings or workshops, can foster trust and collaboration.

Handling a disagreement with a stakeholder should include remaining calm, listening actively to the other party’s concerns, and seeking to understand their perspective. Aim for a collaborative solution that aligns both parties' goals to reach a positive outcome.