Account Manager

Position Summary: As a Senior Enterprise Account Manager, you will be the primary point of contact for our largest and most strategic customers. You will be responsible for managing complex projects and implementations, maintaining reports, setting schedules, and coordinating with executive-level staff at our customers. You will direct a team of assistant account managers and potentially a technical account manager to ensure successful client outcomes. This role requires exceptional leadership, project management, and communication skills, with a proven ability to navigate and manage enterprise-level client relationships and projects.

• Customer Relationship Management: Develop and maintain strategic relationships with senior executive stakeholders at key accounts to ensure their ongoing success and satisfaction with PortPro's solutions.
• Project Management: Oversee and manage complex implementation projects, ensuring they are completed on time, within scope, and within budget.
• Team Coordination: Direct a team of assistant account managers and a technical account manager, providing guidance and support to ensure successful project outcomes and client satisfaction.
• Reporting and Scheduling: Maintain detailed reports on project status, client interactions, and outcomes, and set and manage project schedules.
• Executive Communication: Serve as the primary point of contact for executive-level communication, ensuring clear and effective communication of project statuses, issues, and successes.
• Client Advocacy: Act as the voice of the customer within PortPro, advocating for their needs and ensuring they are met through our products and services.
• Issue Resolution: Proactively identify potential issues and work with internal teams to resolve them, ensuring minimal disruption to the client's operations.
• Travel: Travel as required to meet with clients and support project implementations.

• Experience: 7+ years of account management experience in the software industry, with at least 3 years managing enterprise-level accounts.
• Industry Knowledge: Experience in the drayage or supply chain industry is a plus.
• Technical Skills: Proven experience with software implementation and operational software solutions.
• Leadership: Strong leadership skills with a demonstrated ability to manage and motivate a team.
• Communication: Exceptional interpersonal and communication skills, with the ability to interact effectively with executive-level stakeholders.
• Project Management: Strong project management skills, with a track record of successfully managing complex projects.
• PM Proficiency: Experience with RocketLane, Jira, Asana, or other PM platforms.
• Adaptability: Ability to thrive in a dynamic, fast-paced startup environment.

Note: The dynamic nature of our startup environment often necessitates flexibility, with team members stepping beyond their job descriptions to support other areas of the business as needed. This job description provides a general but not comprehensive list of the typical duties, responsibilities, and qualifications required of this position.