Job details

Director of Contact Center Operations

PosiGen is seeking a Director of Contact Center Operations to manage customer care and collections. The ideal candidate will have experience in contact center technology and process improvement.

Skills

Technical acumen in digital customer experience
Strategic planning
Data analysis
Communication and teamwork

Responsibilities

Set and manage goals for Customer Care and Collections departments
Track and measure KPIs
Analyze customer issues and identify root causes
Develop process improvements for customer experience
Collaborate with IT for technology solutions
Coach team members on performance and quality

Education

Bachelor's degree in business administration or related field

Benefits

Health insurance
Retirement plans
Paid time off

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Peter Shaper

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By PosiGen

PosiGen was founded in 2011 in New Orleans, LA, with the mission of making a positive financial impact on the lives of homeowners. PosiGen pairs energy efficiency and solar power systems to reduce household energy consumption. We are dedicated to...

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FUNDING

Series A

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Energy & Utilities

TEAM SIZE