Job details

Director of Customer Care & Collections

As the Director of Customer Care & Collections, you will provide strategic leadership for customer care and collections activities, leading a team to deliver exceptional customer experiences and optimize processes.

Skills

Customer service leadership
Strategic planning
Data analysis
Team leadership
Financial metrics understanding

Responsibilities

Develop and execute customer care and collections strategies
Analyze business trends and customer feedback
Establish and monitor key performance indicators
Lead and mentor a team of managers and agents
Develop top talent within the customer care and collections teams
Monitor customer feedback and ensure effective resolution
Collaborate with teams to enhance customer experience
Implement innovative collections strategies
Prepare reports on performance for senior management

Education

Bachelor's degree in business administration, finance, or related field

Benefits

Health insurance
401(k) plan
Paid time off
Professional development opportunities

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By PosiGen

PosiGen was founded in 2011 in New Orleans, LA, with the mission of making a positive financial impact on the lives of homeowners. PosiGen pairs energy efficiency and solar power systems to reduce household energy consumption. We are dedicated to...

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FUNDING

Series A

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Energy & Utilities

TEAM SIZE