TechOps Intern Level 1 Support

PPRO is a fintech company that provides digital payment solutions to businesses and banks so that they can scale their local payment services through one connection. Stripe and PayPal are just some of the names that work with PPRO to boost their conversions and eliminate the complexities of local payments.

Since 2006, PPRO has fostered an open working environment where every idea is valued, and continuous improvement is encouraged. Our diverse global team, representing over 50 nationalities across 11 international locations, is united by a single goal to deliver the best products and services to our partners and customers.

Join us and help shape the future of payments.

The Purpose:

As an Intern, you will be part of our growing Global Technical Operations. As a Level 1 Support, you’ll spend most of your time interacting directly with our users and ensuring they have a stellar PPRO experience. Many of our Technical Operations team members grow to specialise in focus areas like TechOps, DevEn, Engineering, and Product. If you embody a user-first mindset, are exceptionally tech-savvy, and are an outstanding communicator, we want to hear from you!

What you will be doing:

• Become the expert in all PPRO products, profoundly understanding our processes and workflows to resolve user issues
• Analysing and improving the PPRO support experience, providing contextual insight regarding users’ experience with support to senior stakeholders
• Analyse and optimise our support documentation and processes to enhance users’ experiences and help scale our operations

• Work with Engineering and other Operations teams to diagnose and solve technical problems
• Develop relationships with users and identify opportunities to improve support and overall experience with PPRO

•  Eyes on Glass monitoring using PPRO’s extensive Monitoring Tools
• Spend the majority of your time troubleshooting complex issues and communicating with PPRO's highest value users, providing a “white-glove” support experience by email, Slack and occasionally by phone

• Monitoring tools and dashboards: Datadog
• BigQuery
• AWS

• Advanced English
• Good Communication skills
• Doing an IT related degree- Computer Science, Data, Information Technology.

• Spanish is a plus
• Exhibits an investigative mindset, strategic thinking, great attention to detail, and cross-functional coordination skills
• Embodies an empathetic, user-first mindset and embodies PPRO’s operating principles
• Programming language Java (preferred)
• AWS Cloud knowledge (basic)
• Knowledge of Datadog or Grafana

What we offer:

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.

Insurance - Because better safe than sorry - we want our employees to benefit from  various insurances including life insurance, health insurance + dental plan and travel insurance.

Meal vouchers - BRL 40/ day -  Enjoy a moment of conviviality and a good and balanced meal thanks to your meal vouchers. You will also have the choice between meal allowance, supermarket voucher or both (splitting the total value in two)

Transportation Voucher - we will cover your costs of commute!

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

New Value (Deals & Coupon Platform) - Get attractive discounts to restaurants, stores and events

Professional and personal development - We provide leadership cafes, on-the-job    

training, and access to LinkedIn learning to help you gain knowledge beyond your role.

We also offer language incentives and cover the costs of your classes!

Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

SESC -  private institution that makes available Education, Health, Culture and Recreational programs and events and provides Social Assistance to our employees and their dependents.

Our Principles: 

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore  new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.