IT Director - Infrastructure, Operations, and Security

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We take immense pride in furnishing clients with a range of options, including monthly 4x4 Crew Cab Work Trucks, Utility Reel and Pole Trailers, Equipment Trailers, and Equipment Rentals. Our quest is to find exceptional individuals who align with our dedication to maintaining superior standards in work, all while prioritizing our customers' needs, ensuring optimal team productivity. If you are someone who possesses a strong work ethic and a relentless drive, and thrives in collaborative environments, we eagerly await your connection!

The IT Director of Infrastructure, Operations and Security is responsible for managing the company’s technology infrastructure (on prem), IT operations, and related service delivery, which includes data centers, servers, storage, service desk operations, telecommunications and conferencing, personal computers and related equipment, conference room technology, mobile devices and disaster recovery; cloud infrastructure may or may not be in scope for this role.   Additionally, this role will be responsible for building out the Cyber Security capabilities, responsibilities, and services for PTR. Reporting to the CIO, will play an important role as a member of the IT Leadership team, contributing to strategic planning and execution, leading a team of direct reports and overseeing third party vendors. This role will be an integral part of the IT leadership team to provide expert guidance on all technology capabilities and initiatives. This role is expected to continuously engage with IT and business teams to improve IT’s technical capabilities, services, reliability, risk management, and modernization.  Additionally, this role will lead and support the development of enhanced cyber security capabilities and practices in alignment with executive goals and risk appetite.   

COMPENSATION

This position has a competitive compensation package that is a combination of base salary plus profit sharing paid quarterly after 1 year of employment.

LOCATION

This position is on a Hybrid with a rotating travel schedule at 50%; travel includes travel to both PTR locations for meetings, trainings, team leadership, and for technology ops effectiveness.

ONBOARDING

First 2 weeks Onsite in Fort Wayne, then 1 Week Remote, then 1 Week in Fort Worth.

Please keep reading...

We encourage you to apply if you believe you have the skills, experience, and passion for the role, even if you don't meet every single requirement listed. We value diversity of thought and experience, and we believe that a variety of perspectives will help us to better serve our customers and community.

• Strategy, Financials, Leadership, Executive Reporting 
• Direct and lead the IT infrastructure and operations team to deliver exceptional infrastructure and IT operations services that include network and server administration, internet and phone services, firewall, system backups, disaster recovery, the service desk, Office 365, printers, and video conferencing. 
• Contribute to the creation of IT strategies, budgets, processes, policies, and procedures as they relate to IT infrastructure and Operations capabilities, services, and products 
• Develop and implement a comprehensive strategy and roadmap with measurable objectives and milestones for Infrastructure and Operations based on modern infrastructure architecture, cloud-services, virtualization, modernization and currency, security, etc. 
• Contribute to the establishment of IT policies and procedures, standards and governance 
• Develop and routinely report on operational metrics 
• Participate in the development and review of the overall IT budget. Responsible for developing and adhering to the infrastructure and operations budget, including capital projects. Produce business case justifications as needed 
• Infrastructure and IT Service Management 
• Review performance and capacity (including conducting capacity planning) of IT systems’ infrastructure to manage the optimization of operating costs, productivity levels, capacity availability and upgrade requirements 
• Establish, maintain and report on SLAs / Manage and maintain the escalation process for issues received from other IT groups such as the desktop support and application teams 
• Provide 24x7 support as required including executive-level desktop support and ticket resolution and ensure desktop support team is equipped to resolve complicated support requests and ensure proper escalation according to established SLAs and processes 
• Create repeatable capability to report on metrics ensuring optimum utilization of resources 
• May require leadership of project management skills or infrastructure project managers and alignment of the Infrastructure, Operations, and Security area of ITCI to adhere to PMO rules 
• Collaborate closely with project management, business systems and security teams to deliver innovative, secure technology solutions on time and on budget that require infrastructure 
• Ensure PTR has a stable and reliable environment for all production systems, including management of vendor’s software patches and upgrades 
• Develop and maintain infrastructure architecture plan and roadmap; may include cloud 
• IT Operations Services, Continuous Improvement, Support, Solution Delivery, Disaster Recovery and Vendor Management 
• Lead, manage, and perform hands on support for the implementation and maintenance of core IT systems such as networking, internet, servers, cloud, operating systems, storage, data centers, telephony, authentication, VPN, firewalls, routers, etc. by using best practices and frameworks such as ITIL to continuously add value and efficiency to PTR 
• Responsible for disaster recovery (and coordination of business continuity), including planning, documentation, implementation and testing for all platforms.  Coordinate the development of Disaster Recovery for IT/CI and participate in PTRs Business Continuity planning with ELT members. Lead the organization in the resumption of services in the event of disrupted IT  
• Responsible for related vendor relationships to ensure performance and SLAs, incident handling and maintenance are done to PTR’s standards. Negotiate contracts and renewals as well as billing review and approval for all infrastructure, operations, and security related vendors 
• Create requests for proposals (RFPs) and evaluate proposal submissions for the technologies utilized for infrastructure, operations, and security  
• Champion and drive internal continuous improvement processes to ensure consistent and reliable technical delivery that is agile, timely, cost-effective, and risk appropriate 
• Accountable for comprehensive backups, recovery testing, establishing RPO, RTO, etc. 
• Ensure high network performance, network architecture optimization, documentation, etc. 
• Responsible for IT Asset inventory (establish, maintain, report on), and currency of IT assets; issuance of hardware and equipment including laptops, conference room technology, shop floor technology (e.g., scanners), etc.; establish asset lifecycles and currency metrics 
• Identify technical, performance and reliability gaps by ensuring the active monitoring of system performance, system logs, software/OS versions, equipment service dates, vendor service level agreements, etc., and proactively recommend projects and tactics to remediate identified issues 
• Responsible to consistently and effectively communicate to company (in partnership with ITLT, Marketing, and HR) re: any network, infrastructure, etc. outages (planned and unplanned) 
• Establish NOC and/or SEIM as determined appropriate (could include per vendor services) 
• Security 
• Work directly with ITLT to develop Cybersecurity capabilities in the areas of Governance, Risk, Compliance, Security Operations and Monitoring (SOC), Security Architecture/Engineering, Security by design, Identity & Access Management., Threat Management, Vulnerability remediation, etc. 
• Identify, report on, and mitigate areas of cyber security and physical security risk 
• Continue to stay aware and plan for evolving security threats, vectors, approaches, and profiles 
• Establish internal and external network of resources and teams/services to continuously support and improve PTR’s Cybersecurity program, cyber defenses, policies, and procedures 
• Support the execution of vulnerability assessments, penetration tests, threat monitoring, etc.  
• Swiftly remediate vulnerabilities to protect endpoints, networks, databases, and system access 
• Develop Security Incident Response plan, maintain, rollout, and conduct table top exercises with all required areas of the business 
• Evaluate cyber security maturity, alignment to recognized frameworks and ELT-agreed-upon maturity levels aligned to PTR risk appetite and tolerance; partner with EA on future Risk Council 
• Develop criteria, surveys, etc. to evaluate, measure, and ensure minimum requirements of cyber security controls and capabilities from existing and new vendor partners in all areas of technology services, products, and solutions 
• Drive classification of data sensitivity levels and remediate gaps in controls based on level 
• Collaborate closely ITLT and ELT to identify and implement any required security changes to the internal environment and with third-party providers 
• Business Relationships, IT Service Management, and Team Development 
• Develop and maintain productive relationships with direct reports, IT leadership, and business end users to ensure their needs are properly received, interpreted, prioritized, and managed 
• Develop job descriptions, career paths; evaluate, and hire IT Infrastructure team members 
• Manage, coach and mentor systems administration, service/help desk, and other team membersand provide guidance on best practices and opportunities to develop skills, capabilities 
• Work to create a culture of innovation and continuous improvement  
• Operational management of technical teams and direction of cross-functional teams / partners 
• Performs other duties as assigned. 

• MUST HAVE
• 15 years' + experience of working within technical operations and complex projects and/or BS Computer Science, related field with supervisory experience leading technical staff such as network engineers and system administrators 
• Experience managing and leading teams in fast-paced, demanding business environments 
• Effective executive communication and communication to a wide, diverse team 
• Extensive and proven knowledge of network (LAN/WAN/WLAN/SDWAN) connectivity and support including troubleshooting, testing and application networking 
• Ability to oversee multiple initiatives at once, project manage multiple tasks and initiatives from and by multiple individuals and teams 
• Service-oriented mindset, with positive problem-solving approach, natural curiosity, ability to demonstrate critical thinking, and work well in a collaborative team environment 
• Self-starter, team leader, team player, technically competent, change agent, customer focused, results driven, meticulous about details and maintain perspective / big picture 
• Excellent and proven communication skills; both written and verbal 
• Excellent interpersonal skills and ability to interact with all levels of personnel and explain complex technical solutions to all levels of management 
• Excellent analytical, time management, prioritization, and problem-solving skills 
• Preferred, experience of working within a managed service environment 
• Preferred, experience in technical project management 
• NICE TO HAVE
• Experience leveraging, managing, and integrating cloud-based applications 
• Experience with Cloud server platforms such as Azure, IBM Cloud, IWS, etc. 
• Experience with business case writing, development, and review 
• Systems administration: Active Directory, Network policy management, SSL certificates, scripting (e.g., PowerShell), Microsoft Exchange, patch management 
• Experience working on stressful events such as Severity 1 system incidents 
• Experience creating and maintaining system documentation 
• Experience managing email security and SPAM gateways 
• Experience with IT methodologies and frameworks such as ITIL, Agile, COBIT, etc. 
• Experience working with ITSM systems such as ServiceNow 

EMPLOYEE BENEFITS

Wellness Program: Experience our on-site CrossFit-style gym, complete with a dedicated full-time personal trainer. Engage in group classes, virtual personal training sessions, training program development, and nutrition coaching programs offered.

Employee Perks: Enjoy a range of benefits including PTR Swag and a Uniform/Boot Allowance. Explore our on-site Micro-Markets for a variety of snack choices. Avail discounts on Phone Services, Supplier Vehicles, Mobile Detailing, and Tool & Equipment purchases, among other offerings.

Profit Sharing Program: Join our Profit Sharing Program, a direct involvement in PTR's triumphs, with the potential for quarterly financial rewards based on the company's profitability.

Comprehensive Benefits: Embrace a holistic benefits package that commences on your very first day at PTR. This encompassing package incorporates competitive remuneration, outstanding healthcare (including mental health and virtual healthcare), dental, and vision coverage. Additionally, enjoy generous paid time off, 401(k) matching, and coverage for life, accidental death, and disability. Engage in continuous learning and development opportunities and more.

Structured Training & Feedback: Our partnership with the Predictive Index ensures that we provide optimal support and understanding of our team members' motivations. Customized training, coaching, and feedback are regular features. Performance and attitude evaluations are conducted every 6 months, emphasizing growth.

Culture & Connection: Just as we cultivate personalized relationships with our customers, we foster the same approach within our team. A tech-forward workplace nurtures a highly collaborative culture, aligned with our core values. We promote inclusivity through Employee Resource Groups (ERGs), PTR Field Days, PTR Text Alerts, the Extra Mile recognition program, and numerous other initiatives.

Premier Truck Rental Is an Equal Opportunity Employer 

Our unwavering commitment involves consistently expanding our inclusive team, encompassing a wide array of backgrounds, viewpoints, and talents. Our ethos staunchly opposes any form of discrimination, embracing individuals without regard to race, religion, color, national origin, gender (including aspects of pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability status, or any other legally safeguarded attributes.

If you require support or accommodation due to a disability, please feel free to reach out to us at careers@rentptr.com. We are here to assist.