Product Manager (CX)

Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in online conversations about patience experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!

Our businesses – Press Ganey, Forsta and Rio SEO -- are breaking down silos to explore and understand the full Human Experience of our clients’ target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retails, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.

• Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
• Exciting challenges in an international environment
• Competitive salary and regular performance reviews
• Flexible location and working environment – possibility to work from home
• Benefits like annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
• and many more…

As a Product Manager, you’ll be working directly with the Consumer Experience team, with a particular focus on developing and growing products/solutions that are primarily focused on the healthcare consumer market. You will be part of a dynamic and collaborative environment where you will work with cross-functional teams to design, build, and bring to market our products. We are seeking a candidate who is passionate about understanding our users and customers, and who loves creating amazing products so that our clients can be empowered to deliver the best experiences to their customers with insights that drive innovation and action. .

Duties & Responsibilities:

• Facilitate the growth and sales of products that support 
• Gain a deep understanding of the market, competitive landscape, and client experiences.
• Develop, document, and maintain product strategy by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow market share, improve client experience, and drive growth.
• Generate product consensus with key stakeholders through product demos and presentations, and act as a product evangelist to build awareness and understanding. Be the central point of communication around your product.
• Translate product strategy into the product roadmap containing new product development, as well as product enhancements & refinements. Design, scope, and prioritize requirements based on business and client impact, and create product specifications for engineering.
• Provide cross-functional project management oversight for product development initiatives, including pilot projects, product enhancements, and new product development.
• Drive product launches by working closely with operational, marketing, educational services, talent development, and other key stakeholders.
• Work closely with …
  • Executives and leadership to gain a stronger understanding of the business needs and priorities.
  • Clients to solicit feedback on products and services, and to better understand their problems and pain points.
  • The design team to make sure that user experience is integrated from day one for accessible products which are attractive, intuitive, and efficient.
  • The Engineering team to ensure the product is brought to market according to business requirements and client expectations.
  • The marketing and sales teams to develop positioning and promotional plans that are aligned with product strategy.
  • The client services teams to respond to requests and questions, plus assisting in ROI reporting to the clients.
• May require occasional travel a few times a year.

• 3-5 years of SaaS product management experience, ideally in healthcare.
• Superior project, time, and organizational management skills with the ability to adapt.
• Deep understanding of product development processes and Agile methodologies.
• Passionate about customer experience, problem-solving, and balancing business needs.
• Technical knowledge of product development capabilities and limitations.
• Proven ability to develop product and marketing strategies and manage products throughout their lifecycle.
• Excellent strategic thinking, analytical, and critical thinking skills.
• Proven ability to prioritize features and manage product roadmaps

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $101,00 to $120,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/