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Price Strategist Customer Support EMEA

Making a job change is a big decision. Why consider Aptos?

You will join a team of remarkable colleagues who are committed and passionate about creating and delivering leading edge solutions for the retail market. You will be part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our colleagues have access to industry leading training and development opportunities, and the chance to work in a global, diverse culture with offices in 13 countries. You will be part of an inclusive culture that is grounded in our Company's purpose: to make a difference for every colleague, every client, every day.

We have years of deep retail DNA, Aptos has been a market-leading platform that drives the world's largest retailers' product, promotion, commerce and merchandising decisions across online and brick-and-mortar operations. The opportunity at Aptos has never been greater, as we transition our solutions to cloud-native, microservices architecture. More than 135,000 retail locations impact nearly $2.5 trillion in annual revenue across fashion, grocery, drug, convenience, general merchandise, discount and sporting goods stores optimized with Aptos' solutions. We hope you'll be a part of taking to market the frontrunner in Unified Commerce.

Revionics, the leading provider of SaaS-based pricing, promotion, and markdown solutions, is seeking a Price Strategist to help our clients use the Revionics product suite that comprises Pricing, Promotions and Markdown solutions. This exciting role will see you working with well know leading European retailers and collaborating with colleagues globally.

The main focus of the role is providing user support by addressing product-related questions, advising on product configurations, providing training on key features and re-routing issues to Revionics technical teams.

Your main focus;

Your goal is to ensure long-term customer satisfaction, developed through a personal connection and engagement. Ensuring customer success with Revionics solutions. You will work with a set of retail leading accounts to answer questions about Revionics solutions, train, educate and advise on solution capabilities and features.

The role will require strong task and time management skills, combined with a technical ability to analyse and troubleshoot data and workflow processes. You will learn the detailed workflows and configurations of the Revionics Pricing Portal and have a strong technical background and interest in understanding complex automated pricing solution architectures.

Working with the data will be a big part of your everyday job. You will be identifying trends and sharing actionable insights, to support customers in ensuring competitive and profitable market strategies, and help them achieve their objectives.

You will help improve Revionics roadmap and future by bringing valuable feedback through your experience of working with customers to product management, acting as a voice of your customers at Revionics.

Who you are;

You know how to apply the science with the tools to produce and influence outstanding results. A natural curiosity in learning how automated pricing software products work and how they can be improved.

You are a collaborative individual who can partner with our science, product management, systems engineering, and implementation teams to ensure seamless support for our clients.

You are an enthusiastic coach for the pricing teams and merchants teams of our clients on use of our tool and best practices; you are able to translate learnings from day-to-day operations of the solutions into high level conclusions for the executive team.

You respond to customer and business escalations with a sense of urgency and a high degree of follow through. A natural problem solver. Challenging and escalating internally on behalf of your clients.

What you should have to succeed;

Passion about retail, AI, pricing and promotion practices

Collaborative attitude and excitement for working in teams

Comfortable working to a fast pace on parallel projects

Fluency in English to a business level; reading, writing and speaking

Strong proficiency in Microsoft Office (Excel, Word, and PowerPoint)

Experience with business intelligence tools, such as Tableau, Looker, Business Objects

Strong written and verbal communication skills, excellent analytical skills

Understanding of the retail industry. Three to five years of experience analysing pricing and promotions

Located UK or Germany

Ability to travel up to 15%

What you can Do to Stand Out;

MBA, Bachelors degree in relevant field

Experience supporting SaaS products

Consulting experience

Experience in automating price changes, dynamic pricing, data driven optimisation

Experience with SQL, Google Cloud Platform, BigQuery, Python

Experience with Revionics or Aptos solutions

Familiarity with statistical concepts such as normal curves, confidence intervals, statistical significant, bias, thresholds, forecast accuracy, sensitivity analysis, and mean average percent error.

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