Assistant Store Manager - job 1 of 2

As an Assistant Store Manager at Princess Polly, you will be tasked with managing product and inventory alongside the Store Manager, driving sales growth, coaching associates, and ensuring exceptional customer experiences. You’ll also be responsible for setting sales goals and motivating your team to achieve them, making your role crucial to our success.

To qualify for the Assistant Store Manager role at Princess Polly, you should have at least one year of retail management experience, excellent leadership and communication skills, and a strong attention to detail. Experience in product management, including inventory and visual merchandising, is also essential for this position.

At Princess Polly, we believe in investing in our team's growth! As an Assistant Store Manager, you will receive ongoing training and mentorship to enhance your leadership skills, improve your decision-making abilities, and further your career within our vibrant company culture.

The salary range for an Assistant Store Manager at Princess Polly is between $61,000 and $73,000 annually, depending on your experience and qualifications. This competitive pay reflects our commitment to recognizing and rewarding talent in the fashion retail space.

Working at Princess Polly means being part of an innovative and trend-setting fashion brand that values diversity and inclusivity. As an Assistant Store Manager, you'll engage with a dynamic team, foster a fun shopping environment, and directly contribute to a brand that continuously evolves with the latest fashion trends.

When discussing your management style, focus on elements such as collaboration, support, and adaptability. Explain how you engage your team, encourage their development, and create an environment where everyone feels valued and motivated to contribute to sales goals.

Share your approach to resolving customer complaints calmly and effectively. Emphasize active listening, empathy, and taking responsibility to rectify situations. Highlight your ability to turn negative experiences into positive outcomes to enhance customer loyalty.

Discuss specific strategies that have worked for you in the past, such as setting clear sales targets, encouraging team participation in goal-oriented activities, implementing promotional strategies, and ensuring your team is well-informed about product features to effectively communicate with customers.

Explain your approach to performance management, focusing on understanding the root causes of underperformance. Discuss the importance of one-on-one meetings, providing constructive feedback, setting actionable improvement plans, and celebrating small wins to motivate your team member.

Share a specific example where you faced a challenge, such as a busy season or staff turnover, and how your adaptability led to successful outcomes. Highlight your problem-solving skills and your ability to remain calm and focused under pressure.

Talk about the importance of connecting with customers, understanding their needs, and providing personalized service. Discuss how training your team to prioritize customer satisfaction and fostering a friendly shopping atmosphere contributes to great customer experiences.

Highlight your methods for keeping informed about fashion trends, such as following industry leaders on social media, staying engaged with fashion blogs, and participating in relevant workshops or events. Demonstrating an awareness of current trends shows enthusiasm and knowledge that is attractive in the fashion retail space.

Discuss your experience with inventory tracking systems, regular stock audits, and communication with your team to maintain accurate inventory levels. Stress the importance of coordinating with the Store Manager to ensure product availability aligns with customer demand.

Talk about the creative ways you engage your team in fun challenges, set up training sessions to improve product knowledge, and emphasize the importance of maintaining a positive work environment to keep spirits high, even during slower times.

Express your admiration for Princess Polly's forward-thinking approach to fashion, diversity, and inclusivity. Share how your values align with the company's mission, and discuss your eagerness to contribute to the team's success and customer satisfaction in a leading fashion brand.