Job details

Principal Key Customer Manager

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Manages accounts of customers with substantial energy usage such as commercial or industrial consumers, universities, and local municipalities. This position supports customers in the Hillsboro area.

Key Job Information

Master: Requires a recognized expert within the company. Anticipates internal and or external business challenges and vendor and/or regulatory issues; recommends process, product, or service improvements. Solves unique and complex problems that have a broad impact on the business. Progression to this level is restricted based on business requirements.

Key Responsibilities

Customer Relations: Serves as an expert in managing highly complex key customer accounts that face unique distribution and reliability problems and have ongoing construction that spans years and is <10 MW. Understands the wholistic impact of a customer relationship and builds trusted relationships working directly with customer’s senior and executive management. Leads teams to provide the highest and best service to key customers. Understands customer needs and suggests PGE programs that provide value and partnership. Communicates complex concepts to customers, including executives. Serves a critical role to retain large customers that are highly coveted by PGE competitors.
Customer Intelligence: Maintains expertise in key customer’s business, industry, and energy needs. Provides regular and informative intelligence to PGE’s product development organization on product needs in the market for PGE customers. Participates on committees for products representing the key customer perspective.
Strategic Plans: Orchestrates the development of innovative, creative, and cost-effective strategies to solve unique problems of key customers that are of a very complex nature. As a recognized expert in customer account management, effectively executes plans to achieve desired results and retain high-revenue customers.

Customer Service Assessment: Provides expert analysis and evaluation of PGE’s reliability for key customers. Facilitates internal teams, often including executives, to meet demanding customer expectations with significant consequences if not met.
Internal Relations: Leads officer interactions, preparing them for meetings with customers that represent a substantial portion of PGE’s revenue. Communicates complex concepts to internal partners, including executives. Serves as a mentor and is a resource for lower career level key customer managers. Leads complex and large cross-functional teams for projects that may span years.

Education/Experience/Certifications

Requires a bachelor’s degree in engineering, business or other related field or equivalent experience.

Typically, 12 or more years in an electric utility, account management or related field.
Background in engineering preferred.
Requires a valid driver's license and a history of safe driving practices.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

Expert knowledge of utility operations and business account management, business principles, electricity fundamentals, pricing, and power cost fundamentals.
Expert knowledge in sales
Expert knowledge of how a transmission and distribution system works.
Expert knowledge of contract law and administration and risk analysis.

Intermediate skills in negotiating contracts.
Intermediate knowledge in regulatory requirements
Expert skills in protecting customer’s confidential information.

General Competencies

Expert analytical thinking skills.
Expert customer focus skills.
Expert decision-making skills.
Expert diplomacy skills.
Expert enterprise/business awareness skills.

Expert presentation and facilitation skills.
Expert problem-solving skills.
Expert written and oral communication skills.

Physical and Cognitive Demands

Cognitive Level

Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts, and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).

Cognitive

Ability to adhere to set response times, deadlines and time-sensitive tasks.

Ability to follow accuracy standards.
Ability to follow through on decision-making tasks.
Ability to interact effectively and collaboratively within a team environment.
Ability to communicate and solve problems when under stress.
Ability to respond and adapt to frequent change.

Ability to accept and demonstrate self-awareness when provided constructive feedback.
Ability to discern feedback and acknowledge ownership of areas of improvement.
Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.
Ability to successfully collaborate with peers, managers, and others within the organization.
Demonstrates sound memory.

Ability to process new information to be applied consistently to work tasks.

Schedule/Attendance

Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule [typically for nonexempt positions, although some exempt positions may have an established start/stop time]
Ability to work long hours [typically for exempt positions; if included in nonexempt positions, overtime applies]

Ability to work a variable schedule
Ability to report to work and perform work during periods of severe inclement weather
Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance [for part-time positions, change to part-time attendance]
Ability to work shift schedule
Ability to work on-call schedule

Physical Capabilities

Driving/travel/commute: Daily within service territory - Frequently (at least once a week or more)
Computer use (use computer regularly for entire work shift)
Lifting/pushing/pulling: Up to 50 lb

Carrying: Up to 50 lb
Unstable surfaces requiring balance: Stairs (over 10 steps)
Environment - Indoor/Outdoor
Office
Plant

Field

#LI-CU1

Compensation Range:

$113,260.00 - $210,340.00

In addition, this position is eligible for a performance-based incentive bonus. Actual total compensation is commensurate with experience, skills, and education

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click

here

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting

talentacquisition@pgn.com

or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at

dei@pgn.com

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.

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Maria Pope

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By Portland General Electric

We’ve got an Oregon kind of energy At PGE, our work involves dreaming about, planning for and creating a smarter, cleaner, more enduring Oregon. It’s core to our DNA and we haven’t stopped since we started in 1889. There’s no denying climate cha...

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FUNDING

Other

INDUSTRY

Energy & Utilities

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Portland, OR

DATE POSTED