Principal UX Architect - Guidewire Digital Practice (Remote)

UNITED STATES - REMOTE /PROFESSIONAL SERVICES /FULL-TIME/ REMOTE

Love solving sticky problems? 

Excited about crafting innovative solutions for a leading global software company in the Insurance space? Interested in working on digital solutions and services that touch everyone’s lives? We are a multidisciplinary Digital team working to make innovative solutions that are at the forefront of the business transformation within the insurance industry.  

The Guidewire Digital Practice is a group of highly motivated technology engineers, user experience designers, and domain experts working with insurance clients, InsurTechs and delivery partners in current, leading-edge technologies delivering exciting, customer-facing projects.  

We are seeking individuals across User Experience (UX)design, Digital Engineering, and Insurance Domain expertise who are motivated working in an agile, collaborative, and dynamic environment across multiple client projects.   

The successful candidate will collaborate closely with the Practice Director to set the direction of the UX practice within Digital Services and collaborate closely with our Sales, Solutions and Digital Platform teams to develop deep empathy for customer challenges and deliver exceptional user experiences engaging with some of the biggest Insurance carriers across the globe. They will coach and mentor the UX Architects and Advisors within the growing practice to drive delivery excellence.

We consider digital transformation a team sport where, together with our clients, we strategically solve by balancing business realities with innovative and scalable solutions for both enterprise and customer facing applications.   

We’re committed to an inclusive workspace that embraces people with diverse backgrounds, experiences, skills, and talents. 

Please include a portfolio of your work with your application, if not on your Resume.

Your day-to-day:

• Own the full UX process from product strategy through user research, prototyping, and visual design as we develop solutions tailored to our customer’s business objectives
• Collaborate with Practice Director to evolve Guidewire’s design-led delivery approach and drive consistency in the UX practice within Professional Services
• UX Architects will drive the evolution of User Experience for our customers as they drive Digital Transformation within their organizations
• Provide advisory support to clients and be a point of escalation on design related queries 
• Working independently but also collaboratively with fellow designers and researchers
• Building bridges between different functions (e.g., product management, engineering, technical writers, services, etc.) to define and prioritize problems to be solved and requirements 
• Identify commonly occurring user experience patterns that could be turned into products or accelerators. 
• Planning and running workshops and design sprints to engage with internal stakeholders and customers 
• Applying design principles to map out complex processes and journeys involving multiple personas 
• Iterating design, developing design solutions from requirements, incorporating feedback from stakeholders, and applying analytics and user research findings
• Crafting and specifying the user interface to production quality 
• Working collaboratively with Business (BA) and Development teams to drive out designs that align to Business Objectives and are technically feasible

What you need to be successful:

• Have 10-15 years of experience with enterprise design in a Consulting environment. 
• Ability to drive business development conversations on design led delivery and its values. 
• Strong understanding of the NA/EMEA market for design consulting and how it contributes to revenue  
• The ability to drive projects across a range of business problems, user needs and solutions, incorporating a full spectrum of modern digital technologies. 
• Proven ability to facilitate conversations with a diverse group of stakeholders, and provide a productive, collaborative experience. 
• Ability to coach and mentor Design teams 
• A passion for what others might call ‘blue sky’ solutions that can be brought to realization. 
• Proficiency in information architecture, design methods and artifacts, such as interaction flows, taxonomies, flow diagrams, mental models, content inventories, wireframes, etc. 
• Familiarity with lean and agile approaches to creating software, and a desire to learn and improve. 
• Experience working with teams using state-of-the-art UI technologies such as React, Angular or Vue.js 
• Have thorough knowledge of competitive and cutting-edge application UIs on the web today, and familiarity with digital technologies such as AI/ML/Blockchain, big data. 
• Willing to travel ~25% of the time based on business needs and priorities

UX @ Guidewire

• Collaboration: We build on each other’s ideas and draw on interdisciplinary approaches to craft impactful experiences. 
• Integrity: We stand behind our words and commitments as part of a global community, respecting and recognizing our interdependence.
• Curiosity: We are lifelong learners, with a growth mindset, who are passionate about advancing our discipline through entertaining new ideas and unique perspectives. 
• Humility: We leverage our expertise while respecting other viewpoints and challenging our own assumptions.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 500 insurers in 38 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.