Private Cloud Technical Account Manager

OpenMetal is looking for a passionate Technical Account Manager to partner with our customers and internal technical teams to drive change within the cloud industry. This is a new position within a company that is passionate about contributing to growth and success within the open source community.

Our Technical Account Manager will serve as a bridge between internal technical teams, our products, and our customers, advocating for feature development, acting as the primary point of contact for customer inquiries, planning for successful implementation and upgrades, and streamlining processes across all levels of the customer lifecycle.

Position Responsibilities:

• Provide exceptional quality of service while leveraging your knowledge of cloud native technologies to resolve customer questions and nurture long-term relationships.
• Produce internal and external documentation that supports efficient resolution of common and complex requests, questions, solutions and/or problems encountered.
• Partner with Engineering teams to advocate for the customers’ needs and work to drive innovation, feature requests, and limit customer inquiries and/or bugs and improve product experience.
• Ensure successful onboarding of new customers including: pre-sales configuration and consulting, initial provisioning and setup, processing customization requests, providing supporting materials for reference and direct product training.
• Develop scripts and automation procedures for frequently-performed tasks. Deploy, install, configure, update, and document software and processes.
• Coordinate and communicate maintenance windows, software patches, and other operating system and hardware maintenance with the goal of minimal to no effect on production systems to the customer.
• Maintain personal knowledge of cloud technologies, best practices, and systems to best identify ways to optimize operations, processes and the customer experience.
• Research and implement new technologies and solutions with an emphasis on server and product optimizations, and assist in customizing and implementing them to create value for enterprise customers.

Qualifications Needed:

• Demonstrated experience and/or knowledge of cloud computing, cloud infrastructure and scaling.
• Knowledge of Virtualization, Containerization, OpenStack, Network Distributed Storage (Ceph), Kubernetes, Docker and system capabilities such as DNS, Load Balancing, Network Filesystems
• Expert level knowledge of Linux operating systems including a high degree of knowledge in system administration, automation and scripting.
• Experience managing clustered systems, and performing updates and upgrades to live environments.
• Profound understanding of storage types, systems and network based storage technologies.
• Intermediate experience with Python programming language.
• Experience with basic networking concepts and network troubleshooting tools.
• Experience with configuration management tools like Ansible, Terraform, Heat or Puppet.
• Experience with continuous integration and delivery tools like Github Actions, Jenkins or GitLab CI.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and collaboration skills.

Why Choose OpenMetal?

This is your opportunity to increase adoption and drive value in the open source community. We are passionate about providing significant value to our community through education, collaboration and innovative exploration and we believe these efforts will lead to collective technological progress. See more about our Guiding Principles here.

OpenMetal is in the startup phase of development, but the company has achieved tremendous growth within our first 6 months and is planning to continue and increase our trajectory for many years to come. The OpenMetal product line was established originally through InMotion Hosting before venturing out independently. Through that relationship, we are able to benefit from many lessons learned throughout the 20+ years of operation that InMotion Hosting has achieved.

As we continue to grow, we will have opportunities for you to grow with us. This role will be helping us establish best practices for future Technical Account Managers and assessing how we can best expand to meet the needs of our customers.

OpenMetal also offers:

• Remote and hybrid work opportunities
• Customizable 401(k) plans that include company matching
• Medical, dental, vision, disability, and life insurance
• Paid time off and company paid holidays
• Reimbursement for tuition, certifications, or professional memberships
• Additional paid time off to volunteer in your community
• Significant opportunities for professional growth and advancement
• Wellness initiatives
• The chance to be a part of a team energized by a shared passion for growth

Compensation:

The annual salary for this position is $70,000-$94,000 and will be dependent on experience and skill set.

OpenMetal is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristics.

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