Processing Assistant - Winston-Salem, NC

Customer Service Processing Assistant

Are you self-motivated, organized and eager to learn? Do you like working with data, completing tasks in a timely and accurate manner, and being part of a team? If you enjoy client interaction and have a serious eye for the details, this could be the role for you!

This role will be based with our wonderful team in the Winston-Salem, NC office!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The Pension Customer Service Processing Assistant is part of a team responsible for the day-to-day administration of defined benefit pension plans for various external clients.

Daily Responsibilities:

• Listen to voicemail messages and logging calls into CalcsLog.
• Assist participants via phone (call backs) with basic inquiries.
• Prepare materials for imaging.
• Complete preliminary review (facilitated by a checklist) of returned participant paperwork for correctness and completeness.
• Mail out participant communications.
• Data entry into various Aon administrative tools.
• Complete preliminary payment setups- working directly with various trustees.
• Copy legal plan documents, commencement kits, etc.

Skills and experience that will lead to success

If you are an excellent teammate, demonstrate flexibility and willingness to complete tasks as the need arises, can operate independently, meet deadlines, think critically and take initiative as appropriate, you will thrive!

• Customer service experience preferred
• Mathematical proficiency preferred
• Basic knowledge of employee benefits is a plus
• Basic knowledge of desktop applications (i.e., Excel, Word); Access skills a plus

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

The salary range for this position (intended for U.S. applicants) is $38,000 to $41,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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