Director, Customer Success

Company Overview Prodly enables Salesforce teams to increase productivity 65-80% while reducing risk up to 30% by putting powerful solutions into the hands of admins and citizen developers. By reimagining the change management experience, Prodly's AppOps suite delivers greater business agility and governance without straining IT. With solutions for release management automation, version control... environment management, data migration, and regression testing, Prodly AppOps sets the standard for low-code DevOps and can be implemented up to 20 times faster than traditional applications. Position Overview We are looking to hire a Director, Customer Success to work alongside our passionate sales team. As the Director of Customer Success, you will support and progress existing customers and the Prodly Account Management team by providing subject matter expertise, demo delivery, technical feasibility of proposed solutions, and by developing strong relationships. This integral team member will educate customers on change management best practices driving increased adoption, usage and familiarity with the Prodly suite of products. It is important to have a strong customer centric mentality and genuine curiosity for the breadth of the customer's real business challenges, along with the ability to match our growing solution set to solve them. Prodly's success hinges upon the success of our customers; you are the trusted advisor, communicating how to best leverage Prodly products to address specific business and technical needs. Moving forward, this role is the critical factor in the growth plans of the Customer Success team, including leadership responsibilities, hiring, resource allocation and Success Program modifications/additions. What we offer: Possibility to be a significant part of product development Interesting and challenging tasks that require a thoughtful engineering approach A people-first approach to interactions with stakeholders, internal and external Responsibilities: Customer Success leadership responsibilities including prioritization. resource allocation and scheduling Develop relationships with customers by acting as a trusted advisor Serve as the primary technical point of contact for existing customers Work directly with Account Management team by providing subject matter expertise Produce and deliver customer-specific demonstrations Deliver Customer Success programs Understand and communicate the value and ROI of products as they relate to customer's business and software needs Required Experience/Skills: Minimum 4 years of Solution Engineer and/or Customer Success experience Minimum 2 years of SaaS experience Minimum 2 years of Team Lead/Management experience Experience in onboarding and training new hires Exceptional communication and interpersonal skills coupled with the ability to present ideas in a clear, user-friendly manner Demonstrated ability to translate customer needs into solutions Ability to create big-picture software solutions and present them in a clear, user-friendly way Bonus Experience/Skills: A Bachelor's degree in Computer Science, Information Systems or Software Engineering Salesforce Administrator and/or Developer certification(s) Salesforce ecosystem experience Job conditions: Attractive monthly salary paid in line with your skills and experience Fully remote work within Prodly's digital set up Flexible working schedule matching your work-life balance Unlimited Paid Time Off benefit Company 401k match. Salary Range: $150K -- $200K Minimum Qualification Sales Management & Operations, SalesEstimated Salary: $20 to $28 per hour based on qualifications