Product Analyst

Summary

We are looking for an analytically rigorous and detail-oriented Product Analyst who is passionate about simplifying healthcare and excited to work cross functionally to tackle a variety of product and data initiatives. You will be responsible for supporting all of Ribbon’s data products by flexing across the organization to analyze product trends, support GTM efforts related to our product, conduct and own vital data operations processes, and scope solutions to complex problems we are facing. You will play a critical role in ensuring the success of Ribbon’s data products to help make healthcare decisions high-quality, cost-effective, and convenient for all.

What we look for at Ribbon

• Passion and drive to simplify healthcare by building products that increase access to care and power every healthcare decision to be high-quality, cost-effective, and convenient
• Commitment to Ribbon Health company values, working on an exceptional team, and building an exceptional company
• Grit, hustle, desire, and a “get-it-done” attitude; strong comfort with a lean startup environment, where everyone is encouraged to participate in and contribute across all teams
• Dedication to the creation of a diverse, equitable, and inclusive environment where teammates are celebrated for their unique perspectives and work together to simplify healthcare for all

What we’re looking for in this role

• You have full time or internship experience working in a fast-paced, high-feedback environment (e.g. product, engineering, consulting, banking, operations).
• You are excited to get into the weeds of messy and complicated datasets, and have instincts on how to use data to drive decision-making. 
• You are excited about highly analytical / operational processes, and have the desire to think strategically and work on unstructured / ambiguous problems. 
• You are extraordinarily detail oriented and thorough.
• You value feedback and are self reflective.
• You are excited by the idea of working cross-functionally.
• You have the technical capacity to work with engineering and analytics teams and can learn new technologies quickly.
• You have strong written and verbal communication skills and effectively organize and convey your thoughts and ideas to different audiences, both technical and non-technical. 

Your day-to-day

• Ensure product quality and synthesize feedback: Ensure the quality, coverage, and usability of our existing products by addressing known gaps and uncovering new gaps.
• Unblock our customers and teams: Become a subject matter expert on Ribbon’s core products to help triage incoming asks from different stakeholders (e.g., Sales, Deployment, Product).
• Analyze: Conduct rigorous analysis of internal and external data sets, pulling out key insights, and helping us form a strong perspective to drive product decisions.
• Build for scale: Scope process and product improvements that will enable Ribbon to continue to scale its product and operations rapidly.

How we live out our values for our teammates

Our goal is to make this the best career decision any of us have ever made. We stand by our values to make it happen.

Run Toward Hard Problems | We are motivated by the toughest challenges. We seek out hard problems that have the most impact and solve them to help those who need it most. We encourage our teammates to take ownership of outcomes that motivate them. Everyone at Ribbon has a say in our objective and key result (OKR) planning process for their teams and across teams. 

Put Your Team First | We are a family. We are all happier and healthier when we take care of each other and put each other’s needs ahead of our own. We take care of you by offering fully covered insurance premiums on health, vision, and dental, a 401K plan match, and a flexible working policy that includes progressive family leave guidelines, flexible working schedules, and unlimited vacation.

Do What You Say | We are honest with each other. We are accountable to each other. When we commit to accomplishing our goals, we make it happen. Every team member has the opportunity to own high-impact work at Ribbon.

Stay Hungry, Keep Improving | We are humble. We will make mistakes, learn from those mistakes, and be better because of those mistakes. Here, feedback is a gift and mistakes are learning opportunities. We have a thoughtful culture that focuses on giving and receiving regular positive and constructive feedback to help us support each other and make each other better. Also, speaking of “hungry” we offer plenty of snacks, food, and coffee.

Practice Habits of Excellence | We measure our success by the process it took to get there. We will always do our very best and we are proud of the outcome because of it. At Ribbon, we focus on how we get things done by documenting and sharing our learnings, We are building the systems we need to scale our company and support our work for the long-term. 

Build With Empathy | We are building the best healthcare experience for our users. When faced with a difficult decision, we do what’s best for people’s lives. This includes our team. Every Ribbon teammate shares working and lifestyle norms, and we hold each other accountable to respecting these norms so each person can balance work-life integration that works for them.

Ribbon Health is proud to be an Equal Employment Opportunity employer. We do not discriminate on any basis covered by appropriate law. All employment is decided on the basis of merit, qualifications, performance, and business need. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@ribbonhealth.com.