Product Instructional Designer

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.

Khoros is looking for a dynamic, creative and forward-thinking Instructional Designer to build a process for creating meaningful e-learning content for our customers, employees and partners. Creation of on-demand learning capabilities is a key initiative for the company and an important part of of our support transformation plan. This is a new role and one that will have the opportunity to shape the direction of our adult-learning strategy.

You’ll have the opportunity to develop best practices and deliver world-class training content to support new members of the Khoros customer- and employee-base and our partner ecosystem. You understand what it takes to motivate and build trusted relationships that drive results. This role is critical to our organization as it sets a foundation for the development of our customers' and partners’ platform education.

The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.

Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.

Accountability - We embrace an ownership mentality

Customer-Centricity - We are obsessed with achieving customer value

Agility - We move with urgency and purpose