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Product Manager – U-Assist In-Call - U.S. Remote (#2000808)

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Uniphore, the leader in Conversational AI, is revolutionizing customer service by leveraging artificial intelligence and automation to deliver a better experience for both customers and customer support agents.

As a Product Manager for U-Assist In-Call you are responsible for the product life cycle, with a focus on outbound activities. You are part of a global Product Management team and report to Director of Product Management.

Responsibilities

Identify business and functional requirements, as well as market needs, and translate them into product functional requirements
Meet with customers to collect feedback, future needs and product ideas
Constantly analyze the competitive landscape, run a gap & SWOT analysis, and define the differentiated story of your products.
Contribute to product pricing strategies
Track product pipeline and business performance, analyze growth trends and obstacles.
Own product literature and demos.
Support the Sales and Pre-Sales teams and join sales meeting to pitch and demo the products to customers and partners.
Evangelize product for sales, customers, market analysts and media.

Skills / Experience

Bachelor’s/Master’s Degree in Engineering and/or business, marketing or related fields
3+ years of Product Management end-used applications
Experience with contact center solutions
Excellent written & oral communication skils
Strong innovation skills and experience in building products with Data Science, Machine Learning, Natural Language Processing and Artificial Intelligence.
Proven analytical thinking, problem solving, project management skills, attention to detail, and exceptional organizational skills.
Be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.
Demonstrated ability to engage and influence senior level executives
Eagerness to work in a fast-growing, global company, and cooperate with teams around the world

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore delivers business value using Conversational Automation, please visit www.uniphore.com

Uniphore Software Systems Glassdoor Company Review

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