Product Manager

Use your product management expertise, skills, and passion t o make a real difference in the world - join us.

Growing the world of fundraising for charities and their supporters is the backbone of JustGiving’s success to date. We’re looking for an innovative and customer focussed Product Manager to focus on growing both the B2B and B2C e xperience for charities , fundraisers and donors . You will be primarily focused on our flagship fundraising p roduct used by thousands of charities on a daily basis.

In partnership with Engineering and UX, you will lead a team on a focused product area – driving customer outcomes that really matter . If you love w orking closely with talented enginee rs , user experience experts , and wonderful customers to deliver , while learning what it means to bring worl d class products to market – this role is for you.

What you'll be doing

• Creating value. Work across customers, engineering, design, programme management, and other stakeholders to create long term customer value through execution and development of our product strategy
• Customer obsession. A customer-centric mindset, who puts the user at the centre of their thinking. building rapport with external and internal customers throughout the product development process
• Products not projects. Responsible for multiple initiatives and leading product teams from research, discovery, and ideation through to validation, delivery, measurement, and customer delight
• Product is about people. A driven leader, passionate collaborator, and relationship builder whose can-do attitude inspires others
• A team sport. Leading product triads in planning and ownership of an innovative roadmap that includes key integrations across multiple products within the broader Blackbaud portfolio

What we need you to bring

• Product management craft experience and knowledge – we’re thinking 3+ years or so
• Your ability to lead and inspire, providing context to your team to enable them to succeed and grow. Help us ensure good takes over.
• Experience at delivering great results through product led growth / optimisation and iterative product development
• A love of feedback - the capability to incorporate feedback and input from customers, partners and in-house teams on product strategy
• Expert in agile development practices and have experience with collaborative product tools such as ADO/Jira, Heap/Google Analytics, Optimizley, Power BI and Miro

Bonus

• Designing and building APIs with a developer orientated platform or community
• Previous experience with social good organisations or software solutions provided to the social good community
• Experience in managing and coaching others not essential but a potential career path for an individual in this role

#LI-REMOTE

We are a remote company that maintains a flexible working culture for our employees - This is something we’re proud of, so ask your Talent Partner or interview team to find out more about our ways of working.

JustGiving are an equal opportunity employer, and we stay committed to cultivating a diverse and inclusive work environment.