Product Manager, CRM and Engage - Remote

REMOTE, NY-NJ-CT ONLY /TECHNOLOGY – PRODUCT /FULL-TIME/ REMOTE

Company Description

Givebutter is the most-loved nonprofit fundraising platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Instead of charging a traditional SaaS subscription fee, Givebutter is completely free to use with a 100% transparent tip-or-fee model.

Givebutter has been certified as a Great Place to Work® in 2021, 2022, and 2023, and is the #1 rated nonprofit software company on G2 across multiple categories.

Our mission is to empower the changemaker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact. We are excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way. 

Role Description

Givebutter’s CRM and automated marketing tools (Engage) provides customers with a robust feature-set to manage and track donor activity and engage supporters through automated email or SMS tools. The Product Manager role will own the roadmap for Givebutter’s CRM and Engage product verticals and work with the Product Design and Engineering team to scope and implement features. You’ll collaborate closely with teams across Givebutter to understand product gaps, address customer feedback, and launch new features. In this role, you’ll have the opportunity to play a key role in helping our nonprofit customers manage relationships and engage their supporters. This role will report to the Director of Product.

This role will require travel to New York City to meet with your Product colleagues, including the CTO and Director of Product—somewhere between monthly and quarterly. Givebutter is fully remote, however for this role we will only consider candidates residing in the Tri-State (NY, NJ, CT) area.

We want to hear from people who...

• Believe that a well-built product can drive customer growth
• Are curious and interested in understanding different viewpoints to build the best product possible.
• Love the process of researching and defining features that solve problems for our customers and help them achieve their missions

Responsibilities

• Work with our Director of Product to develop and execute on our product roadmap
• Own adoption-based product OKRs for fundraising features
• Scope out features end to end and work with Product Design and Engineering to implement and launch
• Establish feature use cases, success metrics, and market positioning
• Collaborate with internal stakeholders and customers to receive feedback on planned features and iterate on existing ones.
• Oversee product launches
• Test and validate that new features meet requirements

Requirements

• 3-5 years of experience in product management
• Experience owning and exceeding product adoption metrics and/or OKRs
• Overseen the entire lifecycle of product development
• Worked with Product Design and Engineering teams to implement features
• Highly organized and effective at communicating cross-functionally
• Experience using ticket management tools (Jira, Linear, etc…) and Figma
• Must live in the Tri-State area (NY, NJ, CT)
• Bonus: Experience with products in nonprofit fundraising tech, CRM, marketing or SaaS platforms
• Bonus: Familiarity with product analytics software, like PostHog, Mixpanel, or Amplitude.

$120,000 - $145,000 a year

Benefits

Remote Work: Work from anywhere in the United States.

Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.

Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership. 

401k: We offer access to a retirement planning account for all employees.

Vacation and Holiday: Take up to 15 days of paid vacation time per year plus additional days per year with the company. We also take off all 10+ Federal Holidays and provide 2 floating holidays.

Parental Leave: We offer 12 weeks paid parental leave for both primary and secondary caregivers. 

Home Office Stipend: Upgrade your home office with company-sponsored expenses including high-quality laptops, monitors, and modern technology.

Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.

Professional Development: We offer learning and development reimbursement opportunities.

Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.

A recent study from LinkedIn showed that most women apply to jobs only when they meet 100% of the requirements, whereas men will hit the apply button if they hit 60%. Givebutter is committed to building a diverse and inclusive team - so to the women and nonbinary folks out there feeling unsure if you're a perfect fit, we strongly encourage you to apply!