Product Manager I

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Network Delivery team works to deliver a full scale modernized Network including new digital products such as Debit, QR, Tokenization and Local Network solutions to meet the evolving demands of global payment networks and adapt to local needs while ensuring continued global interoperability. This enables the Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new types of payments. A role in the Network Delivery team will challenge you to broaden your skillset and industry acumen in a collaborative, diverse and inclusive team environment.

We are looking for a talented Product Manager to join our team. This role will be responsible for leading end to end cross functional delivery of capabilities, ensuring capabilities are implemented true to their intent and in a manner that optimizes the future flexibility of the Network, and driving regulatory compliance. The success of the role will depend upon the individual’s ability to work with a globally distributed team, to understand and drive appropriate business architecture, and have a strong focus on detail.

How will you make an impact in this role?

• Ensure high quality features and user stories that drive efficient partnership with technology organizations throughout the delivery lifecycle.
• Work in partnership with a technology-based Scrum Team, leading and participating in agile ceremonies and collaborating with a strong sense of team ownership.
• Ensure individual releases across features drive the successful value delivery on the key program milestones and this delivery is of high quality. Maintaining the delivery pace of the program, without capacity waste, will be a key success metric of the role.
• Responsible for evaluating and escalating new scope to the program board as required. Maintain clarity of feature and user story requirements.
• Manage relationships across multiple business stakeholders as well as technology and compliance partnerships to ensure consistent and accurate project communications and expectations. Engagement of internal and external partners to drive operational readiness for adoption of implemented platforms will be a key deliverable.
• Responsible for developing and modifying business & operational processes to take maximum advantage of technology changes, reduce manual effort and drive accuracy and efficiency.

Minimum Qualifications

• Minimum of 1 year of authorizations payment industry experience required.
• Project Owner experience with extensive application of SAFE Agile discipline and experience with Rally.
• Proven track record of change management and delivery in complex and highly matrixed organizations.
• High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills.
• Strong comfort in dealing with ambiguity.
• Outstanding communicator with the ability to translate complicated business needs into technical requirements that can be delivered by technology teams and influence and drive decisions within cross-functional teams.
• Experience with Network Authorizations and payment technology and processes for debit/credit processing and policy and operations.
• High energy, an optimistic attitude, and a good sense of humor

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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