Community Engagement Coordinator

The Company:

When it comes to digital communities, The Alliance is leading the way. Product marketing, sales enablement, product-led growth, AI, customer success, CMOs, you name it, we’re home to thriving communities for them all.

With 70,000+ professionals part of our communities and a never-ending supply of content, courses, events, and memberships, we need a career-hungry Community Manager to join the team and drive growth, foster engagement and create unmissable member experiences.    

The Role:

We're seeking an enthusiastic Community Engagement Coordinator with strong project management skills to lead and nurture one or more of our vibrant community brands. In this multifaceted role, you'll play a pivotal role in producing exclusive member events, driving advocacy engagement, and ensuring our community members feel valued and connected. Additionally, you'll leverage project management tools like Asana to orchestrate and streamline our community initiatives.

Key Responsibilities:

• Community Ownership: You'll collaborate with one of our more experienced Community Managers until able to own the day-to-day growth and engagement of one of our thriving community brands, ensuring it remains a hub for connection and knowledge sharing.
  

• Community Development: Help scale our community strategy by crafting engaging initiatives, programs, and events that foster growth and loyalty. Utilise project management tools to streamline workflows.
  

• Compelling Event Curation: Curate and host a diverse calendar of member events and experiences, shaping their focus, format, and frequency to deliver exceptional engagement every time.
  

• Innovative Engagement Initiatives: Conceptualise and execute new member engagement initiatives, such as podcasts, webinar series, workshops, and discussion groups, all while managing these projects efficiently with tools like Asana.
  

• Relationship Cultivation: Foster strong relationships with community members to boost loyalty, deepen engagement, and enhance retention rates.
  

• Speaker and Ambassador Management: Source and secure dynamic speakers, ambassadors, and moderators, empowering them to lead community initiatives and events, with precise project management oversight.
  

• Content-Promotion Collaboration: Collaborate with cross-functional teams, including content, marketing, events, sales, and customer success, to strategically leverage our community for organisational goals, tracking progress using project management tools.
  

• Trend-spotting: Stay updated on community trends, bringing fresh insights and ideas to continually shape and enhance our community strategy, with efficient project management to keep initiatives on track.

Location: This role is remote only based in South Africa. You'll be part of a team based in both UK and SA.

Requirements:

If the below sounds like you - we’d love to hear from you:

• You must be highly organised, capable of managing multiple projects with precision, and comfortable holding others accountable to deadlines.
  

• Strong communication skills are essential, as you'll collaborate closely with diverse stakeholders, rally colleagues around shared goals, and possess excellent written and verbal communication skills, including public speaking.
  

• You should be tech-savvy, quickly adapting to new apps and technologies. Creative problem-solving is a must, and you should proactively seek new ideas for outstanding community results.
  

• Passion for Creating Impactful Experiences: You should be excited by the challenge of creating events and experiences that members can't afford to miss.
  

• Ownership and Accountability: Comfortably manage your workload and inspire accountability in others.
  

• Adaptability and Speed: Embrace the dynamic nature of startups, welcoming last-minute challenges with a positive attitude. Quick learners who adapt to new tools and technologies are preferred.
  

• Project Management and Efficiency: Strong project management skills are a must, including the use of tools like Asana to streamline workflows. You should efficiently manage multiple projects and track progress, and experience in facilitating connections and moderating online community conversations is a plus.
  

• Community Management and Engagement: Experience building and growing B2B communities is desirable, along with a deep interest in facilitating connections and moderating conversations in a social online community.

If you're passionate about community engagement, enjoy crafting exceptional member experiences, and thrive in a dynamic, collaborative environment, we'd love to hear from you. Join us in shaping the future of our vibrant communities!

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SA Core Benefits:

• 21 days holiday (excl. bank holidays) + Extra day off on your birthday

• Flexible hours

• New tech gear: laptop, screen, mouse, keyboard. We got you covered

• Company social events (virtual). There might be opportunities to travel to the UK for other company-wide events but these would be reviewed and confirmed case by case.

• On-demand therapy, coaching & mental fitness via Oliva (12 paid sessions yearly)

• Learning & Development: Personal L&D budget (£500 annually in year 1 - scaling year on year up to £3000+)

• Volunteer & L&D Days: 1 paid day per quarter for either L&D or Volunteer activities
  

Community and Inclusion

We are committed to creating a workplace that is free from discrimination and bias, and where everyone has equal opportunities to succeed and contribute. We acknowledge that our work here is never done - and we promise to continue striving for inclusivity every day.

If you’re worried you don’t quite hit all the requirements we’ve listed, don’t let that hold you back from submitting your application! Unique backgrounds, experiences, and perspectives are essential for our ability to innovate and grow, so if you think you’d be a great fit then we’d love to hear from you.

We are The Alliance - in more ways than one.