Community Care Navigator

The Community Care Navigator at Synapticure is a vital role focused on meeting patients and caregivers in their homes to understand their needs. They facilitate telehealth access, conduct in-home safety assessments, and serve as a liaison between patients and the care team, ensuring everyone receives the support they deserve.

To qualify for the Community Care Navigator position at Synapticure, candidates should exhibit an adaptable mindset, establish rapport with patients, and possess familiarity with various technologies. A commitment to support families living with dementia and experience in patient care or home health is beneficial.

Synapticure supports Community Care Navigators by providing comprehensive training and resources to ensure they can effectively connect patients with care. The company values its employees, offering competitive compensation and benefits, along with a culture that emphasizes empathy and team collaboration.

A typical day for a Community Care Navigator at Synapticure involves traveling to patients' homes for assessments, conducting telehealth visits, documenting interactions, and addressing any technological challenges patients may face. It's a dynamic role where no two days are the same!

The Community Care Navigator role at Synapticure requires travel within the Seattle-Tacoma metro area to patients' homes and community locations. The position is primarily remote, but in-person visits are essential for providing effective care and support.

When encountering technology barriers, I first assess the patient's comfort level with the tools. I patiently walk them through the process step-by-step, ensuring they understand each part of using the technology. Empowerment through education is key!

Building trust starts with active listening. I once worked with a patient who was apprehensive about telehealth services. I took the time to listen to their concerns, addressed each one, and by being present and patient, they eventually felt comfortable engaging in virtual visits.

Effective communication with caregivers requires clarity and empathy. I make sure to provide regular updates on the patient's care plan and encourage open dialogue for any questions they may have. I always aim to create a supportive environment for discussion.

Prioritizing patient needs involves assessing urgency and impact. I categorize tasks based on immediate patient needs and long-term goals while remaining flexible. If a patient's situation changes or an urgent issue arises, I’m prepared to shift my focus as needed.

I have experience working with patients from various socio-economic and cultural backgrounds. I actively seek to understand their unique perspectives and tailor my communication to ensure they feel respected and understood during our interactions.

I believe thorough documentation is crucial to patient care. After each interaction, I record detailed notes on the discussion, observed needs, and any follow-up actions required. This ensures continuity of care and keeps the team informed.

Maintaining a positive attitude is about perspective. When challenges arise, I focus on solutions rather than the problem. I remind myself of the impact I’m making and the importance of every patient's journey, which fuels my motivation to find effective resolutions.

My motivation stems from witnessing the challenges families face in accessing care. I am driven by the opportunity to make their lives a bit easier and to be a source of support and reliable information during difficult times.

To ensure patients feel comfortable during home visits, I introduce myself warmly and explain my role. I take the time to engage in casual conversation to build rapport before diving into more complicated topics, making sure they feel at ease.

I actively seek feedback from colleagues and patients alike on my performance. In addition, I pursue continuing education opportunities and keep abreast of new developments in telehealth to enhance the support I provide to patients.