Greek Speaking Customer Relations Specialist

As a Greek Speaking Customer Relations Specialist at The House of Mercier, you will be responsible for delivering exceptional customer service, responding to inquiries, resolving issues, and providing detailed information about our luxurious products. Your role will also include building strong relationships with clients, gathering feedback for improvements, and collaborating with internal teams to enhance customer experiences.

To qualify for the Greek Speaking Customer Relations Specialist position at The House of Mercier, you should be fluent in both Greek and English. Previous experience in customer service within luxury retail is preferred, along with strong interpersonal skills and a commitment to customer satisfaction. Familiarity with CRM software can be advantageous.

The Greek Speaking Customer Relations Specialist role at The House of Mercier is unique because it positions you as a crucial link between our luxury brand and a diverse clientele. You will not only address customer needs but also contribute to the prestigious reputation of the House through exemplary service, nurturing client relationships in an upscale retail environment.

As a Greek Speaking Customer Relations Specialist at The House of Mercier, you can expect an attractive package that includes private health insurance, opportunities for training and development, performance bonuses, a competitive monthly salary, and the possibility of receiving two additional salaries per year, among other benefits.

Customer feedback is vital in the role of a Greek Speaking Customer Relations Specialist at The House of Mercier. This feedback helps us understand client needs, informs potential service and product enhancements, and ensures we continuously elevate our luxury offerings to meet and surpass customer expectations.

In handling a demanding customer, I remain calm and professional, actively listening to their concerns. My approach involves acknowledging their feelings, working to resolve their issues promptly, and ensuring they feel valued throughout the process.

Absolutely! In my previous role, I encountered a dissatisfied customer regarding a delayed order. I empathized with their frustration, provided regular updates, and offered a small discount. This personal touch significantly improved their experience and they left positive feedback.

I prioritize staying updated on the latest product launches and services by attending training sessions, reading product manuals, and actively engaging with my team. This knowledge enables me to provide informed recommendations and support to our clients.

I use a triage system to prioritize tasks based on urgency and complexity. I ensure timely follow-ups and employ a CRM system to track interactions, which helps me efficiently manage multiple requests without compromising service quality.

The key to building strong client relationships lies in trust and consistent communication. By being attentive, responsive, and genuinely interested in their needs, I create a nurturing environment that fosters loyalty and satisfaction.

To keep clients updated, I utilize a mix of personalized emails, promotional materials, and informational content on our products. Transparency is essential, so I ensure clients are aware of product changes, especially if they affect their purchases.

I approach conflict resolution by first understanding the issue from the client's perspective. I then work collaboratively with them to find a solution, apologizing where necessary and ensuring they feel supported throughout the resolution process.

I am particularly drawn to this position at The House of Mercier because of my passion for luxury retail and customer service. I admire the brand’s commitment to excellence, and I believe my skills in customer relations align perfectly with your company values.

I ensure quality assurance by meticulously documenting customer interactions, setting personal standards for service, and actively seeking feedback to identify areas for improvement, ensuring clients always receive a high level of care and attention.

My communication style blends professionalism with a friendly approach, ensuring clarity and empathy in all interactions. I strive to be articulate and responsive while adapting my style to accommodate the needs and preferences of each client.