Program Manager - job 1 of 2

At Smith Micro, we develop software to simplify and enhance the mobile experience, providing solutions to leading wireless service providers and cable MSOs around the world. Our solutions enrich today’s connected lifestyles while creating new opportunities to engage consumers via smartphones and consumer IoT devices. Smith Micro's flagship products include SafePath - a connected life platform bringing together people and the connected things that are part of their daily digital lifestyle inside and outside the home; CommSuite - a voice services platform adding intelligence and other services to voice messaging; and ViewSpot - a digital retail platform bringing in-store devices to life with engaging experiences. If you enjoy a fast-paced environment where your skills can have real impact, let’s talk!

As one of our Program Managers, you will act as the Strategic Account Manager. This role is customer-facing and helping our customer and Smith Micro achieve business goals. Passion for customer experience, transformation, and acting as a change agent.

The internal facing part of the role is responsible for driving our engineering team’s project deliverables and aligning work with specifications by ensuring customer needs and requirements are documented and prioritized. You will take total ownership of the project advancement, from coordinating and communicating project timelines with the customer and internal teams, managing risks and issues, guiding UAT field testing, coordinating 3rd party vendor activities, and working with the operating group to facilitate launch.

The customer-facing part will include establishing and maintaining long-term relationships with client executives and champions, ensuring that activities are closely aligned with business strategy and intended success metrics. You will develop a deep understanding of customers’ business objectives and be able to identify and articulate how our solution supports the achievement of those goals driving increased volume and breakthrough performance throughout the customer life. You are responsible for understanding the ‘health’ of our customers, ensuring they grow with our solutions.

We’re looking for creative thinkers, game-changing challengers and individuals with an entrepreneurial spirit. We won’t just hire anyone. Only amazing people like you – those who are driven, focused, and interested in ever-changing technology.

For our USA openings: We offer competitive pay, paid time off and holidays, and a comprehensive benefits package that includes premium medical coverage, well-being programs, an employee stock purchase program (ESPP), a 401(k) plan with company match, and more.

For our Global openings: Each location participates based on country benefit requirements and will be discussed during the interview process.

Apply now!

Smith Micro is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Smith Micro is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation in the US, contact Human Resources department, HR@smithmicro.com or call 412-837-5300.