Program Specialist - Patient Experience

Provides specialized professional support services to administrators and/or project managers in the administration of research and/or administrative projects. Assists in the administration and coordination of a variety of research and/or administrative projects including planning, budgeting, organizing, research and delivery of services. Coordinates and supervises work assignments of other administrative personnel as assigned. Collaborates with project stakeholders from across various departments to achieve project goals.

Essential Duties: • Planning and Organization – Recruits, interviews, selects, trains and supervises Keck Medical Center volunteer staff. Included is the coordination of school volunteer programs with instructors and USC staff. Maintains appropriate volunteer personnel records: health records, reports of time and services provided. • Communication – Serves as a liaison to staff to determine departmental needs for volunteer assistance. Develops new assignments and criteria for the assignment of volunteers. • Empowerment –Provides processes and procedures to ensure the integrity of the program including ongoing education and monthly reporting. Develops a volunteer recognition report and recognition events. • Education – Manages the projects and programs through preparation, tools, materials and presentations related to orientation, training and continuing education of volunteers. • Investigation and Management – Provides written guidelines, policies and procedures for the conduct of the Volunteer department and programs. Coordinates activities and develops relationships with internal and external contacts to ensure compliance with the programs. • Quality and Outcomes – Maintains appropriate volunteer personnel records: health records, reports of time and services provided. Presents and maintains metrics monthly and annually. Ongoing implementation of projects to enhance the volunteer experience. Monitors operations budgets and implements policies and procedures as needed. • Miscellaneous - Proficient in Microsoft Excel, PowerPoint, and Word. • Performs other duties as assigned. Minimum Education: • High school or equivalent Minimum Experience/Knowledge: • Req High school or equivalent • Pref Bachelor's degree Bachelor's or Master's Degree in a related field preferred. • Req 2 years Experience in a healthcare position/setting • Req Demonstrates excellent verbal and written communication skills. • Req Strong organization skills. • Req Computer literacy in word processing, spreadsheets, and PowerPoint. Required License/Certification: • Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.