Job details

End User Systems Administrator I

We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a IT End User Systems Administrator I and help us do what we do best: propelling business forward.

Overview: Today’s digital business reality demands new approaches and ideas. At the core of Progress is a single-minded determination to help businesses exceed the expectations of their customers. We don’t just build software, services and solutions. We create momentum. We spur success. We enable companies to deliver on their own promises. We triumph when our customers triumph. This is a challenge we proudly embrace because we’re obsessed with creating software that consistently delivers tangible, measurable results across the board. Today we are the destination of choice for developers building apps; tomorrow, we will be the Company who helps them connect with customers more effectively in this digital economy. This commitment means we’re never satisfied with the now. Our customers rely on us to be ready for tomorrow, today. They rely on us to make progress.

In this role, you will:

Monitor incoming ticket queue in ServiceNow providing support and escalating tickets as necessary
Provide technical support to employees for client hardware, software and business applications
Collaborate with IT team members from all Progress locations worldwide on complex IT projects and issues
Ability to work under pressure with a positive attitude to handle a variety of situations and personalities
Manage user and computer accounts in a Microsoft Active Directory environment
Participate in the workstation lifecycle management –automated deployment of new machines and user profile migration using SCCM and USMT
Work closely with the Networking team to resolve various network connectivity issues
Provide IT support for company events and workshops
Enhance users experience by improving existing or introducing new systems and processes
Walk end users through problems and train them to install software packages both locally and remotely
Handle printing issues, hardware and software questions
Ability to explain diverse technical topics in easy-to-understand language

Your background:

Bachelor’s or Master’s degree in Computer science or Information technology
At least 1-2 years of experience in the IT end user support field
Ability to use good judgement to quickly determine the need for escalation or provide immediate support
Strong Windows client troubleshooting skills (Windows 10, MacOS)
Good understanding of networking basics like DHCP, DNS, IP subnetting, Wi-Fi technologies
Exceptional hardware knowledge
Strong communication skills with the ability to tailor communication styles to different audiences
Microsoft, Cisco or similar industry certifications will be considered an advantage
Experience with MacOS, Microsoft Windows Server technologies (Active Directory, WSUS, WDS, SCCM) or Virtualization technologies (Hyper-V, ESXi) will be considered an advantage

This position offers:

Constant stream of IT challenges to solve, with the resources to solve them
Chance to work with cutting-edge technologies - Windows 10, Mac OS, Office 365, System Center Configuration Manager
Opportunity to expand your IT knowledge and acquire Microsoft, Apple and other industry certifications
A team that operates globally on 5 continents
Informal, friendly and knowledgeable environment
Opportunity for professional growth

If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

Compensation

Generous remuneration package
Employee Stock Purchase Plan Enrolment

Vacation, Family, and Health

30 days of earned leave
An extra day off for your birthday
Various other leaves like marriage leave, casual leave, maternity, and paternity leave
Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage
Professional development reimbursement 
Interest subsidy on loans - either vehicle or personal loans
Health club reimbursement

Apply now!

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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