Project Coordinator, Commercial

Project Coordinators own key phases of the Brand Ambassador’s project lifecycle and measure the overall success of the project at hand. This role is perfect for a passionate, customer service, and project-oriented professional.

The Project Coordinator will work directly with Hospitality and Contract Brand Ambassadors and assist them with everything they need in the sales and service journey. This position is a sales support role that manages specific territories and the Brand Ambassadors over those territories. Project Coordinators utilize a variety of resources and information to assist Designer’s customers and Brand Ambassadors (sales) in a courteous and professional manner that supports Arteriors brand standards and the goal of providing world-class customer service.

Key Responsibilities

• 
  Produce formal and informal quotes with minimal errors to increase sales opportunities.
• Create and maintain comprehensive project and design documentation.
• Coordinate commercial projects from cradle to grave (quote to order)
• Work directly with Design to provide project details to Brand Ambassador that result in strong industry partners and clients.
• Communicate and work with cross-functional teams at all levels of the organization.
• Ensure project schedules and timelines are met consistently.
• Solution Selling at the highest level to ensure project completion with client satisfaction.
• Utilize project management tools to track milestones and lead to conversion rates.
• Ideate creatively to solution engineer project and business challenges.
• Build and maintain excellent relationships with Brand Ambassadors and always present a unified front to clients.
• Ensures data accuracy through systems and project-related communications.
• Maintains an elevated customer service standard and exhibits genuine empathy when appropriate.
• Embraces the commitment to customer service and nourishes brand loyalty.
• Accurately documents customer interaction details with limited errors.

• You are a strong problem-solver with a track record for being proactive and solutions driven.
• You are able to manage multiple projects with a sense of urgency and achieve timely, accurate results
• You have an ability to work autonomously while still being highly collaborative.
• You have excellent teamwork, communication, and organization skills.
• You thrive on a fast paced environment that will continually challenge you.
• You find yourself fired up by wanting to understand what other companies are doing digitally to entice their customer base.
• You are curious about how you can help utilize digital analytics to better serve our customers.
• You thrive in a fast paced, entrepreneurial environment and are a self-motivated, confident, energetic and creative individual.

• 
  3+ years in a customer service center or account management/coordination role
• 2+ years of “quote to order management” experience
• 1+ years in a B2B environment preferred.
• 1+ years’ Hospitality Industry knowledge preferred.
• 1+ years’ experience in using a CRM or Project Management tool.
• 1+ years Luxury product and design experience preferred.
• Superior verbal and written communication.
• Ability to type at least 35 WPM with proper spelling and use of grammar.
• Flexible, adaptable, and willing to take on new challenges while maintaining a positive attitude.
• Ability to use effective and probing questioning and listening techniques to identify BA and client needs.
• Savviness and experience with technology are essential as multiple systems are in use.
• Detail-oriented with a focus on quality and accuracy, ability to multitask, a strong sense of urgency, while dealing with competing priorities. Ability to retain and convey quality knowledge and benefits of Arteriors.
• Thrives in an environment with high-performance standards.

• Medical, dental and vision insurance available the first day of the month after hire date
• 401k with employer matching
• Unlimited Paid Time Off
• Paid Volunteer Days, allowing you to give back to your community
• 9 paid holidays with early release before holidays
• Annual bonus potential and merit increase potential
• Generous employee discount
• Employee referral bonus