Project Management officer

The Job in short

As a Project Manager you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.
Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Meet the job
Backbase is a fast growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.
You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

How about you

• You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;
• You have 7-12 years work experience.
• Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of providing assistance in fixing Incidents/Service Requests/Upgrades (pertaining to Backbase products) created by Clients and SI Partner teams on the existing applications.
• Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.
• Act as an escalation point of contact to clients in case of any major disruption to service.
• Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.
• Chair the daily sync-up calls with Team, and separate weekly alignments with Client stakeholders & BB Internal Management.
• Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;
• You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;
• You are very much hands-on and have the mentality to get things done;
• Proficiency in English is an absolute must since you will be dealing with clients across the globe;
• Additional local languages are most welcome;
• We are extra delighted if you have experience in the finance industry.