Project Manager

Remote:

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About the Role:

eJournalPress, a Wiley company, provides highly tailored peer review, billing and payment, and production management software solutions to top scholarly publishers around the world. Our customers include the American Heart Association, the American Medical Association, eLife, the American Association for Cancer Research, Proceedings of the National Academy of Sciences, and many other prestigious academic societies and organizations. We are currently looking to fill a full-time position for a Project Manager.

How you will make an impact:

• Work closely with new and existing customers to facilitate software configuration changes and troubleshoot user issues and software defects
• Manage the complete process of setting up new sites for customers
• Train customers on new sites and features
• Act as a liaison between customers and the software development team to gather requirements, prepare product specifications, and perform software quality assurance testing
• Create and maintain software documentation
  

What we look for:

• Ability to independently manage multiple concurrent tasks
• Strong problem solving and solution research skills
• Excellent written and oral communication (English)
• Ability to explain complex technical concepts to customers from non-technical backgrounds
• An empathic and friendly attitude, willingness to advocate for customers
• Proficiency in Microsoft Office suite
• Knowledge of basic HTML, CSS, and SQL preferred
• Technical background preferred
• Customer Service experience preferred
  

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The target base pay range for this position is $48,000 to $65,000. This range represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however, the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to geographic location, skills, and competencies.