Job details

Account Manager - job 1 of 2

Our client is a well-established provider of print and marketing services, seeking a skilled Account Manager to manage client relationships and drive satisfaction. This role involves handling client inquiries, managing orders, and identifying upsell and cross-sell opportunities. If you have client-facing experience, proficiency in HubSpot, and a strong focus on client retention, we invite you to apply.

Location: Fully-Remote (Work from Home), 9 AM - 5 PM EST

Key Responsibilities:

Client Management: Serve as the primary point of contact for clients, addressing their needs and providing excellent service to ensure high levels of satisfaction.
Order Handling: Answer phone calls, manage order inquiries, and handle data entry tasks. Create and process orders on behalf of clients accurately and efficiently.
Upselling and Cross-Selling: Identify and pursue upsell and cross-sell opportunities to maximize revenue and provide additional value to clients.
Client Retention: Develop and implement strategies to retain clients and build long-term relationships, ensuring continued satisfaction and loyalty.
HubSpot Utilization: Utilize HubSpot to manage client interactions, track orders, and maintain accurate records of client information and communications.

What Success Looks Like:

Effective Client Management: Successfully manage client relationships, ensuring timely resolution of inquiries and high levels of client satisfaction.
Accurate Order Processing: Handle orders efficiently and accurately, contributing to smooth operations and positive client experiences.
Revenue Growth: Achieve upsell and cross-sell targets, driving revenue growth and enhancing client value.
Strong Client Retention: Implement effective strategies for client retention, resulting in sustained client loyalty and long-term partnerships.
Proficient HubSpot Use: Demonstrate effective use of HubSpot to manage client information and interactions, supporting overall account management goals.

Qualifications:

Client-Facing Experience: Previous experience in a client-facing role, with a focus on managing relationships and providing excellent service.
HubSpot Proficiency: Strong experience with HubSpot for managing client interactions and maintaining accurate records.
Order Management Skills: Ability to handle order inquiries, data entry, and order creation with accuracy and efficiency.
Upselling and Cross-Selling: Experience identifying and pursuing upsell and cross-sell opportunities.
Fluency in English: Native fluency in English (verbal and written) is required.

This role offers a great opportunity for an Account Manager to play a crucial role in client satisfaction and business growth. If you have the required skills and experience, and are dedicated to providing exceptional client service, we encourage you to apply.

Application Process:

To be considered for this role these steps need to be followed:

Fill in the application form
Record a video showcasing your skill sets

Average salary estimate

$62500 / YEARLY (est.)

min

max

$50000K

$75000K

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What You Should Know About Account Manager, ProjectGrowth

Join our client in Cairo as an innovative and passionate Account Manager! As a well-established provider of print and marketing services, they are dedicated to delivering exceptional client experiences, and they need your support in making that happen. This role is fully remote, allowing you the flexibility to work from home while connecting with clients in a meaningful way. You'll be the primary point of contact for clients, ensuring their needs are met and that they receive top-notch service. Tackling client inquiries, managing orders, and efficiently handling data entry tasks will be key components of your day-to-day work. Furthermore, your keen eye for identifying upsell and cross-sell opportunities will be crucial for maximizing revenue and providing even more value to clients. Success in this role looks like high client satisfaction, accurate order processing, and effective use of HubSpot to manage client information. If you possess a client-facing background, have a knack for relationship management, and are proficient in HubSpot, we would love to see your application. With your skills and our client’s commitment to quality, you'll have the chance to make a significant impact in the realm of client satisfaction and business growth. We’re excited for you to showcase your talents and join a team that deeply values the role of an Account Manager.

Frequently Asked Questions (FAQs) for Account Manager Role at ProjectGrowth

What are the key responsibilities of an Account Manager at our client in Cairo?

As an Account Manager at our client in Cairo, you'll take the reins of client relationships. Your key responsibilities will include managing client inquiries, accurately handling orders, and identifying upsell and cross-sell opportunities for additional revenue. You will also focus on client retention by developing strategies to build long-term relationships, all while effectively utilizing HubSpot to record and track interactions.