Senior Account Manager

Stuart is a leading tech-enabled logistics platform that transforms on-demand delivery across sectors like food, grocery, and retail. Operating in over 130 cities across Europe, Stuart connects businesses with a network of independent couriers, providing access to fast, flexible, and efficient deliveries.

Our Mission 🚀

We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

Stuart is a highly diverse and inclusive company of 280+ employees from different nationalities and backgrounds working across France 🇫🇷, Italy 🇮🇹, Poland 🇵🇱, Spain 🇪🇸 and the UK. 🇬🇧

It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision 🙌

We are looking for our future Senior Account Manager to join our team based in Paris.

• You will be the primary point of contact for our key strategic accounts on our Food & Grocery sectors. Your role will involve building strong partnerships and driving their success both strategically and operationally.
• Develop trusted relationships with key decision-makers (Marketing Directors, Operations, E-commerce, etc.), positioning yourself as an expert advisor capable of providing tailored solutions to their challenges.
• Drive account performance by identifying growth levers and implementing initiatives that maximize results for both parties.
• Ensure rigorous operational follow-up by collaborating with internal teams to maintain a high level of client satisfaction.
• Coordinate internal and external stakeholders, facilitating communication and aligning efforts to meet client expectations and exceed their goals.
• Capitalize on successes by documenting processes, sharing best practices, and fostering continuous improvement to ensure replicability.

• 5 years of successful experience in account management, consulting, or project management within the Tech industry.
• Proven success in a B2B commercial environment with a high level of complexity.
• Solution-oriented: always seeking innovative ways to make things work rather than finding reasons for why things don't work.
• Data-driven and keen on working in a Tech environment with a strong operational focus.
• A self-starter who thrives in working autonomously, taking initiatives, and has excellent organizational skills.
• Successful experience in project management involving multiple stakeholders at the client side and/or cross-functional teams internally.
• Fluent in both French and English.
• Experience in a startup or scale-up in Tech, logistics, or delivery sectors is a strong plus.

• Work in an international, dynamic and passionate environment with a company culture focused on learning and development 🎉
• Hybrid working model and flexible hours ✨

• Ticket Restaurant by Swile 🥗
• Stuart Academy, offering a wide range of upskilling and development opportunities 🎓
• Stuart is putting Mental Health Awareness first! Wellness Allowance to use in any gym or sport class 🧘
• 2 days of volunteering to have a positive impact on our communities and environment 💚
• Private healthcare provided by Alan 🧑‍⚕️
• Reimbursement of transport costs (Navigo areas 1 - 5) 🚇

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact 🙌

Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status 💙

Please note: Our Talent Acquisition Team is international coming from across the world 🌍 We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you 🤗

Want to learn more about us? Visit https://stuart.com/about-us/