Property Claims Experience Advocate, Water (Renters) - job 2 of 2

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

We’re looking for a Property Claims Experience Advocate who will help us settle property losses quickly and efficiently.

As an essential part of the Renters insurance team at Lemonade, you'll educate and develop strong, long-lasting relationships with customers. You’ll collaborate with cross-functional teams, such as underwriting and SIU, to assess risk and investigate losses—all while providing a best-in-class customer experience.

What You'll Do

• Communicate with customers by phone and email to settle claims
• Organize and prioritize daily tasks in order to resolve claim-based questions
• Explain coverage decisions to customers in plain English, without relying on jargon

What you’ll need

• 2+ years of property claim-handling experience—focused on water events, water losses, and estimating dwelling damage
• Experience working with large national property service vendors such as Serv-Pro and Crawford and Co
• Empathy, patience, positivity, and a passion for outstanding customer experiences
• Comfortable with and adaptable to new technology and business tools
• Licensed as a Property & Casualty adjuster in your resident state - an Advantage
• Xactware experience is an advantage

• Unfortunately we cannot consider applicants from the following states: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.