Property Claims Specialist - Richmond, VA (Remote)

At Selective, we don't just insure uniquely, we employ uniqueness.

Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2023 and certification as a Great Place to Work® in 2023.

Working at Selective

At Selective, we don't just insure uniquely – we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Employees receive comprehensive total rewards packages - including competitive compensation and performance awards, health benefits, and retirement savings - and professional development opportunities and flexible schedules to support their health, wealth, and well-being. Join our team and help make a difference.

Selective Insurance is seeking a Property Claims Specialist for the Richmond, VA area. This is a remote position, but the ideal candidate will reside in or near this area.

In this role, you will deliver superior service and exceptional quality while balancing customer expectations with sincerity and respect. You will manage the process from end to end by investigating property and inland marine claims (generally with dollar exposures of $10,000 to $100,000), reviewing applicable coverage, selecting and utilizing experts as needed, obtaining appropriate claim documentation, estimating property damages, establishing appropriate reserves, and determining an accurate settlement within the prescribed authority and standards of performance. This is a remote position.

Job Responsibilities:

• Fast-paced field environment with frequent face-to-face, customer interaction
• Ability to traverse ladders, roofs, crawl spaces, and damaged property
• Typically inspects multiple losses per day requiring car travel between locations
• Evaluates and settles property-related damages (primarily) between $10,000 and $100,000 (aggregate); occasionally handles losses that exceed $100,000 in aggregate claim value
• Handles typical Business Income losses
• Acts as initial responder for catastrophic claim events within the various regions; this may require significant travel time
• Responsible for all coverage determinations, negotiations, reserving and settlement within established authority
• Provides support and guidance to regional CMS team
• Responds to all legal, regulatory or appeals situations or requests
• All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Job Qualifications:

• Must have the ability to travel as needed
• Have knowledge of and proficiency in standard business and claim-specific computer software programs and the ability to keyboard in an efficient and productive manner
• College degree preferred
• Prefer 5 years property claims experience, thorough knowledge of Commercial and Personal Lines coverages, and computer-based damage estimating
• Must possess certification(s) identified as acceptable in Selective’s Claims Certification Policy or willingness to achieve certification
• Must maintain appropriate Claims Adjuster Licenses per state requirements

Additional Skills, Experience and Aptitude:

• Excellent written and verbal communication skills
• Good problem-solving, organizational, and interpersonal skills
• Must be a strong team player
• Proactively seeks appropriate resolution of claims

The salary range for this position is $69,600 - $114,500. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include the candidate's qualifications and experience.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

Selective maintains a drug-free workplace.

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