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Property Maintenance Coordinator Lead (Remote - Real Estate)

Position Overview:

Are you looking for an exciting future where each day is different from the next? A position where you can use your personality and customer-focused mindset to create a flawless experience for tenants (renters) and vendors? 

The Maintenance Coordinator Lead is someone who will communicate directly with tenants, vendors, and Management.  This person will respond to tenants through the company portal, communicate with vendors to schedule maintenance requests, follow up at the start of and the completion of service requests, and communicate directly with Management. This person will also lead a team of other Maintenance Coordinators. We are looking for someone who is customer-service oriented, loves to problem solve, takes initiative, and takes pride in owning projects from start to finish. 

Requirements:

This role will tap into both  Spanish and English backgrounds as you speak with tenants, vendors, business owners, and founders using email, text, and phone. Creating and managing project dashboards with appropriate updates and notes is done daily so you must be a rockstar organizer to get the most accomplished in your day. Last but not least, this role requires someone who is proactive, excited about leading a team, and wants to be a part of something special in building out a company! 

A minimum of 3 years in a customer-facing role, utilizing multitasking skills with a minimum of 1 year in a supervisory role. Knowledge of Project Management software (such as ClickUp, Asana, Monday.com, and Microsoft Project, etc) is a plus.

Roles & Responsibilities

  • Takes initiative, leads projects from start to finish, and solves problems on their own.
  • Responsible for completing projects from start to finish, solving problems on their own, and making recommendations for improvement to leadership.
  • Ability to have both professional and friendly interactions, build good relationships, work well with others, and be a strong listener.
  • Managing existing dashboards, and creating new ones, for projects in Google Sheets, ClickUp, etc.
  • Coordinating and managing work orders with vendors and tenants.
  • Comfortable using new technology software and a strong ability to learn different technology platforms. 
  • Update the status of repairs in Property Management Software. 
  • Answer all emails and acknowledge requests within 24 hours.
  • Take initiative to problem solve when needed. 
  • Continue to help build out training.
  • Assist in training and onboarding new team members.
  • Ability to have performance discussions with team members.
  • Able to communicate Ownership’s vision and directives to team members.
  • Comfortable suggesting ideas, suggestions, and comments to Ownership. 
  • Previous property/hotel management is not required but is helpful.
  • B1/B2 or higher proficiency in English is required.

Working/Technology Requirements

  • This is a remote role. 
  • You must use your own computer and have reliable internet.
  • Training for all Technology will be completed by the Propertyse Team. 
  • Communication will occur through Google Meet/Virtual platform, email, and portal messaging. 
  • This is a contract role that does not include benefits. 
  • Contracts are completed through Deel and payments are made through Deel in your preferred currency.
  • We support US-based companies so US Holidays are observed. 
  • Working hours will vary but are typically 9a-6p (with a break)
  • Pay: $2.750.000 - $3.000.000 COP / $630 - $700 USD / $12,800 - $14,000 MXN / $650,000 - $710, 000 ARS

Average salary estimate

$665 / YEARLY (est.)
min
max
$630K
$700K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Property Maintenance Coordinator Lead (Remote - Real Estate), Propertyse

Are you ready to take charge as a Property Maintenance Coordinator Lead with an exciting company that values your customer-oriented personality? This remote opportunity is the perfect fit for someone eager to create seamless experiences for tenants and vendors alike. At Propertyse, you’ll be the go-to person, engaging with tenants through our company portal, coordinating with vendors to schedule and follow up on maintenance requests, and maintaining direct communication with Management. You’ll also lead a vibrant team of Maintenance Coordinators, making your mark on a truly dynamic environment. This role is ideal for those who love problem-solving and take pride in seeing projects through to completion. A proficiency in both Spanish and English is essential since you’ll be navigating communications with diverse stakeholders. If you have a knack for organization and enjoy project management tools like ClickUp or Asana, you’ll excel in managing daily project dashboards, tackling maintenance issues proactively, and fostering team success through effective training and performance discussions. In this contract position, while you enjoy the freedom of remote work, you should be comfortable with your own tech setup and able to coordinate via various digital platforms. If you're looking for a challenging yet rewarding role where you can lead and innovate, the Property Maintenance Coordinator Lead position at Propertyse is calling your name. Join us and be part of something special in building out our company while enjoying a flexible working environment.

Frequently Asked Questions (FAQs) for Property Maintenance Coordinator Lead (Remote - Real Estate) Role at Propertyse
What are the responsibilities of a Property Maintenance Coordinator Lead at Propertyse?

As a Property Maintenance Coordinator Lead at Propertyse, you'll take the reins on various essential tasks. You will communicate with tenants and vendors, manage maintenance requests through the company portal, and lead a team of Maintenance Coordinators. Your day-to-day duties include overseeing project dashboards, ensuring timely follow-ups on repairs, and coordinating work orders to maintain excellent service quality. Building relationships with clients and providers, all while providing solutions, is fundamental to your success.

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What qualifications are needed for the Property Maintenance Coordinator Lead position at Propertyse?

To qualify for the Property Maintenance Coordinator Lead role at Propertyse, you should have a minimum of three years in a customer-facing role with at least one year in a supervisory position. Proficiency in both Spanish and English is crucial for effective communication. Additionally, familiarity with project management software like ClickUp or Asana is highly valued. The ideal candidate should possess strong organizational skills, be proactive, and be comfortable using technology.

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Is the Property Maintenance Coordinator Lead role at Propertyse a remote position?

Yes, the Property Maintenance Coordinator Lead role at Propertyse is fully remote. You will be working from your own computer and need a reliable internet connection. Communication will be conducted through various online platforms, including Google Meet, email, and company messaging portals. This allows for flexibility and aligns well with those who thrive in a digital workspace.

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What is the pay range for the Property Maintenance Coordinator Lead position at Propertyse?

The pay range for the Property Maintenance Coordinator Lead role at Propertyse is competitive, ranging from $630 to $700 USD, which translates to approximately $2,750,000 to $3,000,000 COP, depending on your location and currency preference. This contract position does not include benefits but offers a rewarding opportunity to grow in your career.

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What type of work environment can a Property Maintenance Coordinator Lead expect at Propertyse?

A Property Maintenance Coordinator Lead at Propertyse can expect a vibrant and dynamic work environment. You will have the opportunity to lead a team, engage with various stakeholders, and contribute to innovative solutions in property maintenance. The company promotes a culture of teamwork and communication, ensuring that every team member feels valued and empowered to make a difference.

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Common Interview Questions for Property Maintenance Coordinator Lead (Remote - Real Estate)
Can you describe your experience leading a team in a customer service role?

When answering this question, focus on specific examples that highlight your leadership and customer service skills. Discuss how you managed team dynamics, coordinated tasks, and ensured your team's success in meeting customer needs. Highlight any training you provided and the positive outcomes stemming from your leadership.

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How do you handle difficult situations with tenants or vendors?

In your response, emphasize your problem-solving skills and how you approach conflicts with a calm and professional demeanor. Provide an example of a difficult situation you've navigated, focusing on your communication methods and the ultimate resolution. This demonstrates your ability to maintain positive relationships even under pressure.

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What project management tools have you used, and how do they assist you in your role?

Discuss your experience with project management software like ClickUp or Asana. Talk about how these tools help you track progress, delegate tasks, and manage timelines effectively. Providing specific examples of how you've utilized these tools in past roles will demonstrate your proficiency and the value you bring.

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What strategies do you use to ensure excellent communication within your team?

Highlight your approach to communication, which may include regular meetings, updates via messaging platforms, and feedback sessions. Emphasize the importance of an open-door policy where team members feel comfortable sharing ideas and concerns. Mention any specific methods you have implemented to foster team collaboration.

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Can you share an example of a successful project you led from inception to completion?

Choose a project that showcases your organizational skills, leadership qualities, and ability to achieve results. Detail your role, the challenges faced, your strategic approach to overcoming them, and the final outcomes. This will illustrate your capability to manage projects effectively, a key aspect of the Property Maintenance Coordinator Lead position.

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How do you prioritize tasks when multiple maintenance requests come through?

In your answer, discuss your method for prioritizing tasks based on urgency, impact, and available resources. Explain how effective communication with your team and stakeholders aids in making informed decisions. This illustrates your ability to manage workload efficiently while maintaining high service standards.

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Describe a time when you improved a process in your previous job.

Choose a meaningful example where you identified inefficiencies and implemented changes that enhanced productivity or service quality. Detail the steps taken, the results achieved, and how it benefited your team or organization. This reflects your initiative and commitment to continuous improvement.

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What motivates you to succeed in your role?

Articulate your personal motivators, whether they are the satisfaction of helping others, achieving professional growth, or working towards team success. Share specific experiences that have inspired you to push boundaries and how those drive your engagement in roles like the Property Maintenance Coordinator Lead.

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How would you describe your leadership style?

Reflect on your leadership style, whether it's collaborative, authoritative, or transformational. Discuss how you adapt your approach based on team dynamics and workplace situations. Mention how this style has positively influenced your work environment and outcomes in past positions.

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What are your long-term career goals, and how does the Property Maintenance Coordinator Lead role fit into them?

Be honest about your career aspirations while relating them to the Property Maintenance Coordinator Lead position. Discuss how this role will help you develop valuable skills, contribute to your industry knowledge, or advance into higher leadership positions. This shows your commitment to growth within the company.

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DATE POSTED
December 18, 2024

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