Executive Director, Financial Counseling

What do you love about your job?TranscriptSomething that I love about my job is just getting to see all the growth that happens. I think a big part of that is because I started as a supplemental Child Life specialist and going into it I didn't really know what to expect. I didn't really know what the hours were gonna look like but I'm so glad that I was able to start a supplemental because I love that Sacred Heart sets aside specific hours and shifts for supplementals. It's not just covering vacations like some hospitals do. You actually have specific shifts that are only for supplementals. So, like I had as many hours as I wanted right when I started and that was really helpful. And I think that just being able to grow in skillset and confidence and getting to learn all the different areas of the hospital that we provide care in I think set me up so well to go into my budgeted position little over a year later. And I just love being able to see all the growth opportunities that come up for myself and the rest of my team.PausePlay% buffered00:0000:00UnmuteMuteSettingsCaptionsDisabled Transcript DisabledCaptionsGo back to previous menuDisabledEnglishENEspañolESDeutscheDE中文ZHFrançaisFRExit fullscreenEnter fullscreenVideo length: 59 seconds0:59Something that I love about my job is just getting to see all the growth that …CChristinaChild Life SpecialistDescriptionThis position is remote. Eligible states include: WA, OR, CA, TX, NM, MT, and AK.Reporting to the VP of Revenue Cycle Services Market Operations, the Executive Director, Financial Counseling is accountable for the enterprise state and federal regulatory compliance, policies and procedures, efficiency, and effectiveness of the Financial Assistance Programs for 52 Providence St. Joseph Health (PSJH) and Affiliate hospitals, over 1,000 physician practices and Hospice & Homecare services. This includes working with key stakeholders across PSJH; developing and executing plans for financial assistance; leading, contributing to, and partnering with others on strategic efforts; ensuring a streamlined operational experience for business and patient constituent groups. The Executive Director will lead and participate in innovation, automation for caregivers' workflow and patient experience.ESSENTIAL FUNCTIONS• The Executive Director, Financial Counseling oversees and set standards for the financial assistance and Financial Counseling programs for all Providence St Joseph Health ministries including proactive internal auditing to ensure all federal and state regulations are followed, the hospital host system is operating as intended and communicates with Market Leaders and Reimbursement on significant shifts in uncompensated care.• The Executive Director is responsible for monitoring the timeliness, compliance, and accuracy of financial assistance application process in a multi-state environment and being able to develop methods to regularly report on results. Applications can be initiated at various access points throughout the patient's financial journey including at the ministries, after receipt of patient responsibility, on-line patient requests, etc. The Financial Assistance Department will be responsible for financial assistance application approvals, denials, and the appeal process.• Oversee Patient Financial Counseling functions.• Oversee and monitor Medicaid Pillar results, ensure appropriate action items are in place.• Collaborate with education department on the development of standard educational materials, to meet each state requirement.• Collaborate with data and analytics department on the development of standard reporting.• Oversee uninsured and charity internal and external audits.• Develop and maintain a high-performance team by ensuring staffing levels are meeting budget, all staff are fully trained and empowered to achieve performance and quality targets, developing career ladders as appropriate, individual, and departmental compliance with all applicable laws and regulations as well as revenue cycle and Providence St. Joseph Health policies and procedures.• Participates in state-led work groups on charity law and compliance in Providence St. Joseph Health's geographic footprint.• Oversee departmental budgets within leadership scope including participation in budget development, approval responsibility and ongoing monitoring for productivity and cost compliance• Responsible for the development of system Charity Care/Financial Assistance policies, procedures and processes coordinating with revenue cycle, finance, reimbursement, and other stakeholders as needed.• The Executive Director is responsible for leading the annual review of AGB, updating charity policies, plain language summaries and AGB definitions as needed, updating hospital information systems, and posting charity policies per state regulations. Executive Director will also participate in review of uninsured discounts with reimbursement and finance.QUALIFICATIONS• Bachelor's Degree in General or equivalent education/experience.• Master's Degree in Business Administration, Healthcare Administration, Public Administration, or a related field or equivalent education/experience.• 5 or more years of experience in revenue cycle leadership.• 5 or more years of experience in financial assistance and financial counseling operations.• Knowledge of state and federal regulations and third-party contracts pertaining to healthcare reimbursement.• Knowledge of state and federal regulations as they pertain to collection processes and procedures.Salary Range by Location:NorCal (Napa, Sonoma) Min: $78.88, Max: $137.94Southern California, NorCal (Humboldt), Alaska (Kodiak, Seward, Valdez) Min: $70.31, Max: $122.95WA Puget Sound Oregon (Portland), Alaska (Anchorage) Min: $70.31, Max: $122.95Oregon (Hood River, Medford, Seaside) Min: $62.88, Max: $109.96Eastern Washington (Richland, Spokane, Walla Walla) Min: $60.02, Max: $104.96Montana Min: $54.30, Max: $94.96Texas Min: $51.44, Max: $89.96About ProvidenceAt Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.About the TeamProvidence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.Requsition ID: 311273Company: Providence JobsJob Category: Revenue Cycle OperationsJob Function: Revenue CycleJob Schedule: Full timeJob Shift: DayCareer Track: LeadershipDepartment: 4001 SS RC FIN COUNSAddress: WA Renton 1801 Lind Ave SWWork Location: Providence Valley Office Park-RentonPay Range: $See posting - $See postingThe amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Please be advised that our application system will be unavailable June 21 from 7 p.m. PT until approximately 7 a.m. PT on June 22 as we implement enhancements.Pay Range: $See posting - $See postingThe amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Check out our benefits page for more information about our Benefits and Rewards.