Public Service Representative 4 (Medford)

Initial Posting Date:

07/17/2023

Application Deadline:

08/01/2023

Agency:

Department of Revenue

Salary Range:

$3,398 - $5,148

Position Type:

Employee

Position Title:

Public Service Representative 4 (Medford)

Job Description:

Why Join Us

Oregon counts on us! Our

Mission, Vision, and Values

guide us as we serve Oregon taxpayers whose tax dollars support the critical infrastructure of Oregonians' daily lives.

Are you interested in a career helping your fellow Oregonians? Here in the Medford field office, we are recruiting for a Public Service Representative 4 position within our Personal Tax and Compliance Division in the Compliance Unit! We are a hardworking team of individuals that are committed to serving the community and supporting a team atmosphere, career growth and inclusivity.

This position operates in a professional office environment and workweek. This will be a hybrid position that performs duties mostly on site. In order to be considered for Department of Revenue recruitments, you must reside within (or be willing to relocate to) the state of Oregon or one of its metropolitan areas.

If you possess language skills in Spanish, you are encouraged to apply!! We offer bilingual differential pay, which is an extra 5% of the employee’s base pay and is contingent on passing the required language test. Please note, bilingual language skills are encouraged, but not required for these positions.

What You Will Be Doing

Below is a sampling of job duties. It is not meant to encompass all duties.

Independently assists the public over the phone, through correspondence, email and in person with 30+ tax programs administered by the Department. This includes information on inquiries regarding how and when to file, how to fill out all forms including amended returns, etc.
Acts as office support person. Sorts, processes, and distributes incoming/outgoing mail. Maintains form and stationery supplies inventory for the office and orders as needed. Orders section supplies and forms, maintains records and statistical information. Follows opening and closing procedures including securing payments, badges, other sensitive items, and lobby doors at end of day.
Provides assistance to customers and staff by accessing various computer programs. Assists office staff with special projects.
Researches information and responds to inquiries from taxpayers, licensed tax preparers, attorneys, accountants, and other professionals. Explains department billings, deficiencies, and assessments in a clear and understandable manner and educates the taxpayers on the options available to resolve their tax liabilities.
Interprets rules and regulations and provides information, advice, and direction to agency staff, the public or other State, local, or Federal agencies to assist them in carrying out assigned activities, achieve compliance, resolve problems, or determine an appropriate course of action. Independently answers questions and advises public on rules, laws, policies, and procedures for department administered tax programs in order to secure compliance or resolve problems including changes made in processing, billings, or tax laws.

For a complete position description contact Elizabeth Zolkoske @

Elizabeth.ZOLKOSKE@dor.oregon.gov

This Is What You Need To Qualify

Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.

At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.

Preference may be given for experience providing service in an area of specialization specific to the position opening.

The ideal candidate will possess the following desired skills and attributes:

Exceptional verbal and written communication skills.
Attention to detail.
Demonstrated ability to use sound judgement, decision making skills, and problem-solving skills.
Self-motivated and able to meet numerous deadlines with frequent interruptions.
Ability to work as a team member with the willingness to collaborate, share information, and contribute to the team’s success.
Preference may be given to bilingual English/Spanish

What's In It For You

The State of Oregon offers a competitive and affordable health and benefits package, including excellent

medical, vision and dental

coverage,

pension and retirement programs

, paid holidays off, and personal business leave, as well as paid and accrued vacation leave, sick leave,. In addition to standard medical benefits and employee leave, the state also provides additional optional benefits, such as basic life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.

Medford has lots to do – live/work/play in Southern Oregon, close to the Shakespeare Festival and so much more. Here is a link to the Medford Chamber of Commerce for more information:

https://www.medfordchamber.com

How to Apply **RESUME REQUIRED**

Click on the "Apply" link above to complete your online application and submit by the posted closing date and time. For step-by-step instructions click
apply to work for the state
or
current state employee
.
The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum qualifications and desired skills and attributes listed above.
Complete the supplemental questions.
Attach your current resume.
Warning – Workday will timeout after 20 minutes of inactivity and will not save your application progress. There is now a “save for later” function, if you need to take a break please be sure to click the save for later button to save your progress.
Be sure to check Workday and your email for additional tasks and updates. After hitting submit there may be additional required tasks for you to complete prior to the announcement closing.
If you are requesting Veteran’s Preference you will receive a Workday task to submit your supporting documents. Be sure to submit your documentation prior to the close date of this posting in order to have the preference considered.

Additional Information

This is an SEIU-represented position. This recruitment may be used to fill additional vacancies as they occur.
The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%
Review the
Classification and Compensation
page for more details on the classification, or you may visit our website for information on the job offer process following
pay equity
Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.
Veterans’ Preference - Eligible veterans who meet the qualifications will be given veterans' preference. If you checked that you are a veteran, be sure to submit your documentation prior to the close date of this posting. Click on the following link for additional information on
Veterans’ Preference
.
Criminal Records Check - Employment in any position with the Department of Revenue for all current and prospective employees is contingent on passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment.
To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position.
If you need an application in an alternate format in order to complete the process, you may contact us at: Human Resources at (503) 945-8547.

Helpful Links

Applicant FAQ

Understanding the State Application Process

Help & Support

web page

Learn more about

Oregon

The Oregon Department of Revenue strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. The Oregon Department of Revenue is an equal opportunity, affirmative action employer committed to workforce diversity.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the desired attributes listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a non-traditional background. We would encourage you to apply, even if you don't meet every one of our attributes listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.