Eligibility Worker (Human Services Specialist 3) - bilingual required Russian/English

Initial Posting Date: 08/08/2024 Application Deadline: 08/22/2024 Agency: Department of Human Services Salary Range: $3,776 - $5,232 Position Type: Employee Position Title: Eligibility Worker (Human Services Specialist 3) - bilingual required Russian/English Job Description: The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. This position is bilingual and requires duties to be carried out in both English and Russian. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test. Opportunity awaits! Do you have a passion for serving Oregon's most vulnerable community members? Are you an innovative, compassionate and hard-working individual who thrives when working as part of a team? If this sounds like you, you could be the newest addition to our team, and we sincerely hope you consider joining us. Summary of Duties As an Eligibility Worker, you will: Play a critical role in providing a safety net that supports better outcomes for Oregonians. Provide resources that support individual and family stability. Determine eligibility for people applying for various programs and benefits through interviewing, gathering and assessing information. Programs we administer include Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), Domestic Violence services and various Medicaid (Health insurance) programs. Minimum Qualifications To qualify for this position, you must be bilingual in Russian and English. Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation. An equivalent combination of education, training, and experience relative to the class concept. Essential Attributes We are looking for candidates with: Experience documenting technical or complex information in a clear, concise manner that allows colleagues to review and understand independently. Experience respectfully interviewing customers to obtain relevant information and personal data. Experience adapting communication style to explain complex processes and/or outcomes to people who learn and communicate differently than you. Experience organizing and prioritizing a high volume of work. Experience providing customer service to the public in-person, over the phone and in writing to diverse community members. Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Working Conditions The work schedule is 8:00 a.m. - 5:00 p.m., Monday - Friday in-person at the Salem ODHS branch office. Contact with the public, including contact with Oregonians experiencing emotional and financial stress. Serve a diverse range of customers with compassion and professionalism through a trauma informed lens. May require sitting at a computer or telephone for prolonged periods of the workday. Background Checks and Requirements If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans' preference: Veterans' preference information. How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application. General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Alissa Walker. If you contact the recruiter, please include the job requisition number. Email: ALISSA.WALKER@odhs.oregon.gov Phone (call or text): 503-519-1807