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Technical Services Engineer, FlashArray
Pure Storage is a leader in redefining the storage experience. They are seeking a Technical Support Engineer to join their 24x7 Support team in Lehi, Utah.
Skills
- Technical troubleshooting skills
- Customer service expertise
- Knowledge of operating systems
- Networking knowledge
- Organizational skills
Responsibilities
- Proactively seek to understand customer expectations
- Answer and resolve support cases across all severity levels
- Own and track customer issues using the ticket tracking system
- Share and document knowledge via FAQ / KB articles
- Mentor junior support engineers through training and coaching
- Manage multiple projects/support cases simultaneously
- Champion customer issues internally and represent the company externally
Education
- Bachelor’s Degree in Computer Science or related technical field
- Relevant experience may substitute for education
Benefits
- Flexible time off
- Wellness resources
- Company-sponsored team events
To read the complete job description, please click on the ‘Apply’ button
Average salary estimate
$96500
/ YEARLY (est.)
min
max
$77000K
$116000K
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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By
Pure Storage
Pure Storage (NYSE: PSTG) uncomplicates data storage, forever. Pure delivers a cloud experience that empowers every organization to get the most from their data while reducing the complexity and expense of managing the infrastructure behind it. Pu...
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$77,000/yr - $116,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 21, 2024
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