Job details

Clinical Services Manager

About us:

PurposeMed was founded in 2019 with the mission of improving access to complex care for underserved communities. We’ve grown quickly in our first few years, and now our exceptional team serves thousands of patients each month across our multiple verticals.

PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie is focused on improving sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community—we’re now the largest HIV prevention service in Canada! Our second vertical, Frida, is focused on improving mental health and happiness through education, diagnosis, and treatment. Frida is changing the lives of patients with easier access to adult ADHD diagnosis, and fast and affordable treatment. Foria was recently launched in 2023 and is a virtual clinic providing trans, non-binary, and gender-diverse Canadians with gender-affirming healthcare. Affirming Care Pharmacy is a specialty pharmacy with locations in Calgary, Alberta, and Mississauga, Ontario. This partnership provides our patients with an end-to-end healthcare experience, from treatment, to prescription delivery, to continuous affirming care.

We’re one of LinkedIn’s Top 15 Startups in Canada, the #2 Company-to-Watch in Deloitte’s prestigious Technology Fast 50® program, and a member of the Team True North® roster as one of Canada’s fastest-growing and most promising startups. Our culture is highly mission-driven; our team is passionate about bringing healthcare to those who need it most. Best of all—we have fun doing it.

Permanent, full-time opportunity

Location - Remote (Canada)

Though we have an office based in Calgary, this is a remote position that is open to candidates across Canada. PurposeMed's office is located on the unceded and traditional territories of the peoples of the Treaty 7 region in Southern Alberta, which includes the Blackfoot First Nation tribes of Siksika, the Piikani, the Kainai, the Stoney Nakoda First Nations tribes of Chiniki, Bearspaw, and Wesley and the Tsuut’ina First Nation. The city of Calgary is also homeland to the historic Northwest Métis and to Métis Nation of Alberta, Region 3.

Who we hope to find:

PurposeMed is looking for a Clinical Services Manager to join the Freddie USA team. In this role, you will be responsible for overseeing a team of Nurse Practitioners (NPs) and Registered Nurses (RNs) who provide remote healthcare services to our patients.

Reporting to the Freddie USA Senior Manager, Strategy & Operations, you will play a crucial role in ensuring the smooth operations of our virtual care clinic, managing and supporting the clinical staff, and fostering a positive and collaborative work environment. This position requires strong leadership skills, healthcare expertise, and the ability to effectively manage a large, remote team.

In this role, you’ll make an impact by:

Team Leadership:
- Provide guidance, mentorship, and support to a team of Registered Nurses and Nurse Practitioners
- Foster a positive and collaborative work environment that promotes professional development
- Conduct regular reviews of operational performance, provide feedback, and implement performance improvement plans when necessary
- Facilitate regular team meetings to discuss goals, address concerns, and promote effective communication and collaboration
- Facilitate the onboarding of new employees and contractors to operational processes and standards
Operational Management:
- Collaborate with other departmental managers to optimize workflows, streamline processes, and monitor patient outcomes
- Monitor and analyze key performance indicators (KPIs) to assess team and individual operational performance, identify areas for improvement, and implement corrective actions as needed
- Coordinate and manage scheduling, ensuring adequate coverage to meet patient needs while optimizing staffing resources
Quality Improvement:
- Ensure that all services provided by the team are compliant with relevant healthcare regulations, standards, and best practices
- Assist the clinical leadership team in conducting regular audits and reviews to assess the quality of care delivered by the team and identify opportunities for improvement
Collaboration and Communication:
- Collaborate with cross-functional teams, including clinical leadership, growth/marketing teams, patient support, and additional groups, to ensure seamless coordination and operation of virtual services
- Demonstrate and facilitate change management
- Liaise between the clinical team and upper management, providing regular updates on team performance, challenges, and opportunities
- Foster open and effective communication channels within the team and encourage feedback and suggestions for process improvement

We need someone who has:

3+ years of experience in people management, preferably in a healthcare setting
Experience in developing and tracking performance metrics
Familiarity with a remote work environment
Strong leadership and team management skills, with the ability to motivate and inspire others
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
Strong problem-solving abilities and the capacity to make sound decisions in a fast-paced environment
Familiarity with healthcare regulations, compliance, and quality assurance standards

It would also be great if you have:

A Bachelor's degree in Nursing or a related healthcare field with additional education in leadership and/or administration
Valid and current license as a regulated healthcare professional [e.g. Registered Nurse (RN), Nurse Practitioner (NP), Physiotherapist (RPT)]
Experience in a healthtech environment

Compensation:

$105,000 - $125,000 CAD / a year
The compensation listed above refers to a yearly base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMed—see our other exciting benefits below!

Do you think you could be our next Clinical Services Manager? We look forward to seeing your application!

Why you should join us:

Be part of a team of great people who don’t take themselves too seriously. While we’re serious about the problems we solve, we believe in having fun along the way.
Make an impact, every single day. We’re providing compassionate, affirming care to many people who have never received the proper support before.
Be confident in bringing your whole self to work. Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are safe and affirming.

What we’re offering (based on full-time, permanent roles in Canada):

Work/life flexibility and time off:

Work flexibly within a team that’s remote friendly; we believe that work should fit around your life*
20 vacation days and a team that will remind you to use them!
Annual winter break closure

Care for your physical and mental health:

Extended medical, dental, and vision care starting on your first day of work!
8 wellness days
$500 health and wellness spending account
$2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments
$20,000 of lifetime coverage for gender-affirming care and procedures

Investment in your learning and growth:

$500 learning fund to use towards courses and other professional development
Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential

Family care:

$3,400 lifetime coverage for fertility drugs
Parental leave program for birthing and non-birthing parents–your choice of:

Short term: 4 weeks off to use flexibly in your first year of parenting
Long-term: 13 weeks EI top-op

Eligible team members and their dependents** also receive no-cost access to PurposeMed’s services:

Freddie: PrEP assessment and follow-up appointments
Frida: ADHD assessment
Foria: Gender-affirming care services

If you are looking for a place that sparks your creativity, helps others, and will push you to be your best, then you’ll love PurposeMed.

PurposeMed is committed to being an equal-opportunity employer, and we highly encourage those from excluded and marginalized communities to apply. This includes groups such as (but not limited to): Indigenous, Black, and racialized communities, trans and non-binary, LGBTQ2S+, disabled, and HIV-positive people. You don’t have to check every single box above. If the job description gets you excited and you think you could contribute your expertise to our team—we hope you’ll apply!

*Most of our roles are performed virtually from home across Canada. Team members working onsite at Affirming Care pharmacies do need to be physically present.

**Permanent team members (employees) and their dependents are eligible, however, the person receiving the assessment must live in a province in which Freddie, Frida, or Foria operates, and be over the age of 18. Additional restrictions apply.

PurposeMed Glassdoor Company Review

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