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Customer Success Management - ANZ
GitLab is hiring a Customer Success Manager to align, enable, and expand with customers' desired business outcomes. The role requires knowledge of GitLab's platform, best practices, and collaboration with various teams within GitLab.
Skills
- Git and branching strategies
- Software development lifecycle and pipeline knowledge
- Continuous integration, continuous deployment, DevSecOps
- Customer Success or equivalent experience
- Project management
- Strong technical, analytic, and problem-solving skills
Responsibilities
- Partner with customers to turn their desired outcomes into actionable objectives
- Guide customers on the GitLab platform, best practices, and use cases
- Own a book of assigned customers to increase adoption and ensure satisfaction
- Collaborate with internal teams to address customer questions and escalations
- Stay updated on GitLab releases
Benefits
- Health, financial, and well-being support
- All-remote work environment
- Unlimited PTO
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
To read the complete job description, please click on the ‘Apply’ button
By
GitLab
GitLab is a complete DevOps platform, delivered as a single application that's fundamentally changing the way Development, Security, and Ops teams collaborate and build software.
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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Customer-Centric
Social Impact Driven
Dare to be Different
BENEFITS & PERKS
Maternity Leave
Paternity Leave
401K Matching
Paid Holidays
Paid Time-Off
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
FUNDING
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 28, 2024
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