Job details

Customer Success Management - ANZ

GitLab is hiring a Customer Success Manager to align, enable, and expand with customers' desired business outcomes. The role requires knowledge of GitLab's platform, best practices, and collaboration with various teams within GitLab.

Skills

Git and branching strategies
Software development lifecycle and pipeline knowledge
Continuous integration, continuous deployment, DevSecOps
Customer Success or equivalent experience
Project management
Strong technical, analytic, and problem-solving skills

Responsibilities

Partner with customers to turn their desired outcomes into actionable objectives
Guide customers on the GitLab platform, best practices, and use cases
Own a book of assigned customers to increase adoption and ensure satisfaction
Collaborate with internal teams to address customer questions and escalations
Stay updated on GitLab releases

Benefits

Health, financial, and well-being support
All-remote work environment
Unlimited PTO
Equity Compensation & Employee Stock Purchase Plan
Growth and development budget
Parental leave
Home office support

To read the complete job description, please click on the ‘Apply’ button

By GitLab

GitLab is a complete DevOps platform, delivered as a single application that's fundamentally changing the way Development, Security, and Ops teams collaborate and build software.

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