Inside Sales Manager

The Inside Sales Manager at QBS is deeply involved in building and optimizing our outbound sales engine. This includes developing and refining our sales playbook, utilizing sales automation tools like Apollo, Outreach, and Salesloft, and creating structured outreach strategies. You'll personally engage in outbound sales to validate and perfect tactics while scaling your team of Inside Sales Representatives to execute the strategy effectively.

To apply for the Inside Sales Manager position at QBS, candidates should have a minimum of 5 years of inside sales experience, with at least 2 years in a leadership role. Ideal candidates will have proven experience in developing, testing, and scaling outbound B2B sales teams, along with strong analytical skills to utilize data effectively. Experience with Salesforce CRM and sales automation tools is also essential for success in this role.

Success for the Inside Sales Manager role at QBS is measured through key sales metrics such as outreach volume, meeting conversion rates, and pipeline velocity. Managers are expected to use tools like Salesforce CRM to track performance and establish real-time dashboards that inform decision-making for the team, allowing for continuous improvement and strategic adjustments.

QBS is committed to the professional development of its team members. As an Inside Sales Manager, you'll have access to training and development resources that help you hone your skills, keep up with industry trends, and effectively lead your sales team. Continuous learning opportunities will empower you to drive sales performance and personal growth within the company.

An Inside Sales Manager at QBS should be proficient with several key tools including Salesforce CRM for workflow automation and reporting, as well as sales intelligence tools like Gong, Apollo, and Salesloft. Familiarity with utilizing these tools effectively is crucial for streamlining the sales process and optimizing outreach strategies.

When asked about building an outbound sales strategy, it's important to explain your methodical approach, highlighting the development of a structured sales playbook. Share examples of how you've utilized sales automation tools and data-driven tactics to optimize outreach and achieve targets.

In answering this question, emphasize key performance indicators like outreach volume, meeting conversion rates, and pipeline velocity. Discuss how you utilize these metrics to make informed decisions, track your team's effectiveness, and drive performance improvements.

When providing an example of a successful sales tactic, choose a specific instance where your proactive approach yielded high results. Highlight the strategies you employed, the tools you used, and the impact on your team's outcome — this demonstrates both your hands-on experience and strategic thinking.

Discuss various techniques you use to motivate and engage your sales team, such as regular coaching sessions, personalized feedback, recognition programs, and fostering a positive team culture. Be sure to mention how you utilize performance metrics to create a competitive yet supportive environment.

In response to this question, detail your hands-on experience with Salesforce CRM, mentioning specific functionalities like workflow automation, reporting, and segmentation. Explain how you've leveraged these features to enhance sales processes and track team performance effectively.

Highlight the importance of personalization in sales outreach by discussing how it improves engagement and conversion rates. Provide examples of how you tailor messaging and outreach efforts to connect with prospects on a more personal level, leading to stronger relationships and successful sales outcomes.

In your answer, emphasize your ability to switch between long-term strategic thoughts and day-to-day execution. Describe your routine, focusing on how strategic objectives inform daily operations while ensuring your team is aligned and motivated to reach their goals.

Discuss your approach to hiring and training sales teams, including the qualities you look for in candidates, how you onboard new hires, and strategies for ongoing training and development. Highlight any past successes that underscore your effectiveness in building and leading teams.

Share a specific incident that required you to adapt your sales strategy. Explain the reasons for the pivot, the data that guided your decision, and the eventual outcome. This shows your analytical skills and flexibility in a rapidly changing environment.

In answering this question, elaborate on how you leverage various features within CRM tools like Salesforce to streamline sales processes, track team performance, and enhance customer relationships. Provide examples of successful implementations to demonstrate your expertise.