Onboarding & Integration, Manager

DescriptionThe Onboarding & Integration Manager will report to the Senior Operations & Strategy Manager and play a pivotal role in ensuring exceptional customer service through leading high-impact department projects and strategic initiatives. This senior position will act as the program manager for business partner onboarding and integration. As a key member of a fast-growing team, this role offers the opportunity to influence and enhance business operations significantly.RESPONSIBILITIES• Lead and optimize the installer back-office processes, ensuring efficient handling of inquiries about EnFin partnership requirements.• Oversee and enhance the partner offboarding management process, including intake, triage, escalation, follow-up, reporting, quality assurance, and review to ensure timely and effective resolution.• Direct the onboarding process, building and maintaining strong relationships that drive partner success by staying attuned to customer needs, industry trends, and market developments.• Collaborate with cross-functional teams to manage and enhance Business Partner agreements and processes organization-wide.• Partner with project managers and the risk manager to ensure seamless onboarding and integration of new business partners.• Conduct comprehensive risk assessments during onboarding and continuously monitor partner risk throughout the partnership lifecycle.• Ensure onboarding requests are processed efficiently within Service Level Agreements.• Validate banking account information for partners through the ACH portal.• Review and ensure compliance with contracts and business documents.• Maintain an in-depth understanding of the organization's products, services, procedures, and policies.• Analyze business partner feedback and recommend operational enhancements.• Develop and maintain robust business partner reporting systems, as well as manage internal stakeholder reporting tasks.• Lead, mentor, and manage a team of onboarding coordinators, providing guidance, training, and support to ensure team success and professional development.REQUIRED QUALIFICATIONS• Bachelor’s degree in business administration, finance, operations or related field.• 8-10 years of experience in customer service, operations, account management, business administration, training & development, or related roles.• Proven experience in Renewable Energy, Lending/Finance, Construction, or related industries is preferred.• Bachelor’s degree in business administration, Economics, Project Management, or a related field is strongly preferred.• Demonstrated proficiency with CRM software such as Salesforce, Confluence, JIRA, and the Microsoft Office suite.• Superior critical thinking, multitasking, and organizational skills.• Exceptional verbal and written communication abilities, with the capacity to explain complex concepts clearly and concisely.• Friendly and professional demeanor, with the ability to remain composed and courteous in high-pressure situations.• Proven leadership skills with a track record of successfully managing teams and projects.• Strong analytical skills with the ability to interpret data and provide actionable insights.• Demonstrated ability to drive strategic initiatives and operational improvements.PREFERRED QUALIFICATIONSHanwha Q CELLS America Inc. (“HQCA”) is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co., Ltd., one of the world´s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets. Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm, and a Top 8 business enterprise in South Korea. HQCA recently acquired Geli, a leading developer of Energy Management System software for energy storage, solar, and other renewable resources.PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.MobilityStanding20% of timeSitting70% of timeWalking10% of timeStrengthPullingup to 10 PoundsPushingup to 10 PoundsCarryingup to 10 PoundsLiftingup to 10 PoundsDexterity (F = Frequently, O = Occasionally, N = Never)TypingFHandlingFReachingFAgility (F = Frequently, O = Occasionally, N = Never)TurningFTwistingFBendingOCrouchingOBalancingNClimbingNCrawlingNKneelingNAll qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.• This target salary range is for CA positions only and should not be interpreted as an offer of compensation.You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.