Principal Customer Success Manager

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Customer Success Manager Role

Join Qlik's Customer Success team and play a vital role in ensuring our customers achieve maximum value from our data solutions. As a key member of this dynamic team, you'll engage with enterprise clients remotely, guiding them towards their Qlik goals. From seamless onboarding to strategic account development, your impact will drive customer success, satisfaction, and long-term partnerships.

What makes this role interesting?

• Onboarding Excellence: Lead the onboarding process for new clients, ensuring a smooth transition through product implementation, training, and setup. Lay the groundwork for a strong foundation in their Qlik journey.

• Strategic Growth: Develop tailored strategies for high-potential accounts, fostering relationships, identifying upselling opportunities, and consistently delivering value. Be the catalyst for long-term partnership and growth.

• Proactive Risk Management: Identify and address potential issues in at-risk accounts, providing proactive solutions. Collaborate cross-functionally to swiftly resolve concerns, ensuring customer satisfaction and retention.

• Collaborative Account Strategy: Partner with the sales team to define customer vision and strategy, maximizing their investment in Qlik's products. Drive adoption and accelerate time-to-value.

Here’s how you’ll be making an impact:

• Client Engagement: Work remotely with a portfolio of enterprise customers, ensuring they are on track to meet their goals with Qlik. Run Quarterly Business Reviews, create and execute success plans, and monitor customer satisfaction metrics.

• Risk Mitigation: Identify churn risks and proactively work to eliminate them. Collaborate with other Customer Success teams to ensure account issues are resolved successfully, using early warning signals.

• Advocacy Development: Develop, prepare, and nurture customers for advocacy. Collaborate with the Customer Success Engineer to maintain and develop Business/Technical Champions. Challenges make the stories stand out, include them but with a positive twist!

We’re looking for a teammate with:

• Customer-Centric Mindset: Minimum 6 years of customer-facing experience, ideally in customer success, sales, consulting, or project management. Bonus if in a software or SaaS/XaaS company.

• Strategic Thinker: Quickly understand customers' needs, take ownership, and develop and execute strategies that positively transform their business. Bachelor’s degree or equivalent experience.

• Industry Knowledge: Expert knowledge of & experience in the SaaS Software industry, with the ability to learn about and understand enterprise software products and business solutions.

• Tool Proficiency: strong previous experience using Totango or other Customer Success platforms. Experienced with Cloud, data and analytics.

The location for this role is:

Salt Lake City, Utah, US

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

·          Genuine career progression pathways and mentoring programs

·          Culture of innovation, technology, collaboration, and openness

·          Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $100,000 – $130,000 USD per year. This position is eligible for a commission within a range of $40,000 - 55,000 USD subject to meeting targets set forth in a sales compensation planFinal compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package.

Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.

Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.