Job details

Senior Manager, Security Operations - Provo

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Senior Manager, Security Operations - Provo

Why We Have This Role

In today's rapidly evolving threat landscape, proactive defense is essential. The Sr. Manager, Security Operations is a critical leader charged with safeguarding our systems, data, and operations. This role directly impacts our ability to deliver exceptional services while maintaining the trust of our customers and the integrity of our systems.

How You’ll Find Success

Strategic Visionary: You possess an in-depth understanding of the cybersecurity threat landscape and proactively identify emerging risks. You shape the Security Operations strategy, ensuring alignment with the organization's overall goals.
Technical Innovator: You drive continuous improvement by evaluating and implementing cutting-edge security tools, techniques, and automation. Your relentless pursuit of innovation keeps us ahead of evolving threats.
Collaborative Leader: You build strong cross-functional partnerships, championing security across the organization. You foster a collaborative environment where teams work seamlessly to achieve a strong security posture.
Resilient and Adaptive: You thrive in a dynamic environment, effectively managing complex security projects and leading teams through change. Your ability to adapt and problem-solve makes you a key asset during challenging situations.

How You’ll Grow

Shape Industry Standards: Participate in leading security conferences, thought leadership initiatives, and industry working groups to shape the future of cybersecurity practices.
Executive Presence: Gain direct exposure to executive-level decision-making, refining your strategic communication and influencing skills.
Expand Your Leadership Toolkit: Lead a team of skilled security professionals, providing you with ample opportunities to enhance your mentorship, coaching, and talent development abilities.
Complex Problem-Solving: Tackle high-impact security challenges that will push your critical thinking, analysis, and strategy-building skills.

Things You’ll Do

Drive Security Innovation: Lead initiatives to research, evaluate, and implement cutting-edge security technologies for intrusion detection, threat hunting, incident response, and automation.
Manage Complex Security Operations: Oversee the daily operations of security teams responsible for network monitoring, threat detection and analysis, incident response, and threat intelligence.
Lead Incident Response: Assume ownership of major security incidents, guiding cross-functional teams through investigation, containment, and remediation efforts.
Shape Security Strategy: Develop and execute a comprehensive Security Operations strategy aligned with the company's risk tolerance and business goals.
Manage Security Projects: Oversee complex security initiatives, ensuring on-time, on-budget delivery while mitigating risks and fostering adaptability.
Develop a High-Performing Team: Build and mentor a diverse team of security professionals, championing knowledge-sharing, continuous learning, and professional growth.

What We’re Looking For On Your Resume

While we value the wealth of experience, we put more emphasis on your capability and the outcomes you've produced. For this role, these elements are particularly important:
Proven Leadership Experience: 10+ years of experience in security operations management roles, with a track record of leading teams, driving innovation, and executing complex projects.
Technical Expertise: Deep understanding of intrusion detection methodologies, threat hunting techniques, incident response processes, security automation, and threat intelligence. Expertise in developing and implementing automated security solutions is a major plus.
Strategic Mindset: Ability to translate security threats into actionable strategies, aligning security initiatives with business objectives and risk tolerance.
Engineering and Automation Focus: Demonstrated passion for building and optimizing SOC processes through automation and custom tooling. Experience in scripting and programming languages (Python, PowerShell, etc.) is highly valued.
Communication & Collaboration Skills: Excellent communication and collaboration skills to effectively work with cross-functional teams, stakeholders, and external partners.
Remember, it's not about how many years you've worked; it's about what you've achieved during that time that counts.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

What You Should Know About This Team

Innovation at Our Core: Our Security Operations team embraces change and thrives on solving complex challenges. We value experimentation, continuous learning, and push the boundaries of conventional security practices.
Collaborative Environment: We believe in the power of teamwork and foster open communication across the team and the wider organization. Your ideas will be heard, and your collaboration will be essential.
Data-Driven Approach: We rely on data-driven insights to inform our security strategies, measure effectiveness, and continuously improve our posture.
Growth Mindset: We are committed to your professional development. You'll have opportunities to expand your expertise, contribute to high-visibility projects, and advance your career in cybersecurity.
Joining our team means stepping into a role that's vital, challenging, and deeply linked to Qualtrics' aim of reshaping industries by harnessing the power of Experience Management and AI.

Our Team’s Favorite Perks and Benefits

Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
$1800 Experience bonus to be used for an “Experience” of your choosing
Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.