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Insurance Solutions Consultant (USA)

We’re Quandri, our mission is to unlock the world’s insurance data so brokerages and agencies can best serve their clients. Our Renewal Intelligence Platform is designed to help brokerages save time, increase profitability, and drive better outcomes for their staff, clients, and business. 


We saw 8x ARR growth last year and are aiming for 3x this year. Named one of LinkedIn’s Top Startups in 2024, we have already made a big impact on the insurance industry. However, what matters most is making our customers' lives better one renewal at a time. We want you to be a critical part of that journey! Running a profitable personal lines book of business is harder than ever for insurance agencies. Market conditions, rising costs, talent shortages, and staffing constraints are just some of the challenges that hinder profit margins, scalability, and exceptional client service. Quandri is transforming the renewal process with AI-driven automation, enabling proactive workflows and delivering data-driven insights.


Today’s renewal process is often reactive, with agents focusing on clients who request help rather than adopting a proactive, data-driven approach. Quandri is revolutionizing renewals by offering a platform that uses AI and automation to streamline operations. This allows agencies  to retain more business, enhance client and staff experiences, reduce E&O risk, and boost sales through upselling and cross-selling.


Looking to make an impact in your next role? How about transforming an entire industry? At Quandri, we’re unlocking new frontiers in insurance. To do that, we model our culture as a crew of interstellar astronauts. As Quandronauts, we’re committed to building a company that is diverse and multi-faceted. We’ve raised venture capital from top US and Canadian investors to help us achieve our mission, and are now scaling to achieve this.



About the Role


We're looking for an Insurance Solutions Consultant here at Quandri with a deep knowledge of the Personal Lines insurance landscape in the United States. Join us in transforming the insurance technology space with Quandri!


Additionally, you’ll play a vital role in educating our teams about the Personal Lines insurance industry, representing Quandri at industry events, and driving innovation to enhance customer satisfaction. Be part of a team that’s shaping the future of insurance technology!



Key Accountabilities & Responsibilities:
  • Identify new features and/or products to be built, and defining the specific specifications of the scope of new features 
  • Help the team understand how customer’s businesses and processes function operationally and how they’re impacted by our products
  • Help maximize value for customers in the most efficient way for our team
  • Ensure the product reflects a deep understanding of the wide range of personal lines carrier rules and nuances
  • Understand the key systems and data that are utilized in the Personal Lines insurance industry
  • Perform QA reviews on the outputs of our technology to ensure it is accurate, and reflects a deep and nuanced understanding of insurance details
  • Create documentation to help our internal teams and technology be able to improve and systematize testing
  • Implementation
  • Help product and implementation teams understand what happens in a customer’s business when they need to implement our technology
  • Work with internal teams to improve our implementation process to make it more efficient for customers to reach activation
  • Work directly with customers to help them configure their workflows and processes to see the most value from our products
  • Build and share best practices with customers around Quandri’s technology
  • Helping other teams better understand how the insurance industry operates, how our customers businesses run and how our customers think
  • Attend industry conferences and events to evangelize Quandri, and learn about what’s happening in the industry to bring back into Quandri
  • Helping in different areas as needed in order to drive Quandri forward and help our customers


Qualifications
  • 10+ years of experience in the insurance agency industry, with experience in personal lines
  • Operational experience understanding processes, workflows, and the technical systems that agents work in every day. 
  • Deep knowledge and understanding of insurance policies, and the different nuances and wordings, across personal lines
  • Demonstrated operational excellence in analytical thinking, process development, problem solving, communication, delegation and planning
  • Process mindset and a strong attention to detail
  • ​​Ability to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
  • Experience working in a fast-paced, collaborative environment with peers
  • Highly-developed written/verbal communication skills
  • Customer-focused mindset where you always think of how you can help the customer
  • Builder mentality and not afraid to do the work on a consistent basis
  • Excellent analytical, organizational, and problem-solving skills
  • Dedication to learning


Compensation
  • Competitive salary package commensurate with experience level
  • Opportunity for either a contract or full time permanent position based off discussion
  • If full time permanent, benefits will be incorporated into the compensation package
  • $40 - $65 an hour dependant on experience level


Don’t let imposter syndrome stop you from applying. Great people sometimes don’t have the “right” experience. If you think that you’ll be amazing at this role, don’t hesitate to apply.

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Average salary estimate

$109600 / YEARLY (est.)
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$83200K
$136000K

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What You Should Know About Insurance Solutions Consultant (USA), Quandri

Are you ready to make a major impact in the insurance industry? At Quandri, we're on a mission to transform the way brokerages and agencies manage their renewal processes, and we're looking for an Insurance Solutions Consultant based in the USA to join our passionate team! We believe in leveraging AI-driven automation to tackle the challenges that agencies face today, like market volatility and staffing constraints. In this role, you'll draw on your deep knowledge of the Personal Lines insurance landscape to educate our teams and our clients, helping them navigate the intricacies of insurance policies and carry out a seamless renewal process. Imagine being an integral part of a company that saw 8x ARR growth last year and is aiming for 3x growth this year – what an exhilarating time to be at Quandri! Your responsibilities will include identifying new product features, performing QA reviews, and working directly with customers to ensure they unlock the fullest potential of our platform. You’ll also evangelize Quandri at industry events, representing our innovative spirit. We are committed to diversity and fostering a supportive environment where every team member can flourish. If you thrive in a fast-paced, collaborative culture and have a strong customer focus, this could be the opportunity you've been looking for! Come be a Quandronaut with us and help shape the future of insurance technology. Whether you're seeking a contract or full-time permanent position, we've got a competitive compensation package waiting for you.

Frequently Asked Questions (FAQs) for Insurance Solutions Consultant (USA) Role at Quandri
What are the responsibilities of an Insurance Solutions Consultant at Quandri?

As an Insurance Solutions Consultant at Quandri, you'll engage in various responsibilities focused on enhancing customer satisfaction. This includes identifying new features for our products, educating internal teams about personal lines insurance, performing QA reviews on our technology outputs, and working directly with customers to optimize their workflows. Additionally, you will represent Quandri at industry events, bringing industry insights back into our organization to drive innovation.

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What qualifications are necessary for the Insurance Solutions Consultant position at Quandri?

Quandri requires candidates for the Insurance Solutions Consultant role to have over 10 years of experience in the insurance agency field, particularly within personal lines. A deep understanding of insurance policies and their nuances is key. Operational experience with workflows and technical systems is also crucial, alongside proven analytical, problem-solving, and communication skills to thrive in this collaborative and fast-paced environment.

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How does Quandri support professional growth for an Insurance Solutions Consultant?

At Quandri, we believe in continuous learning and professional development. As an Insurance Solutions Consultant, you'll have numerous opportunities to attend industry conferences, network with peers, and engage in innovative projects. Our collaborative culture encourages knowledge sharing and mentorship, ensuring you stay at the forefront of trends and best practices in the insurance technology space.

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What is the expected compensation for the Insurance Solutions Consultant role at Quandri?

Quandri offers a competitive salary package for the Insurance Solutions Consultant role, based on your experience level. You can expect a pay range between $40 and $65 per hour, with additional benefits incorporated if you hold a full-time permanent position. We believe in compensating our team members fairly for their expertise and contributions to our mission.

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What type of company culture can an Insurance Solutions Consultant expect at Quandri?

Quandri fosters a dynamic and inclusive culture, likened to a crew of interstellar astronauts, or our 'Quandronauts.' We prioritize diversity, collaboration, and a customer-focused mindset while encouraging team members to learn from each other and take initiative. Our work environment is designed to be flexible and supportive, making it an exciting and engaging place for an Insurance Solutions Consultant to thrive.

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Common Interview Questions for Insurance Solutions Consultant (USA)
Can you explain your experience with personal lines insurance?

When answering this question, emphasize your years of experience in the personal lines insurance industry. Share specific examples of your roles, and how you’ve interacted with clients or managed policies. Discuss your understanding of the nuances in insurance terms and practices which display your depth of knowledge in the field.

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How do you approach educating clients about complex insurance processes?

Consider discussing a strategy where you break down complex topics into simple concepts. Use relatable examples or analogies that make it easier for clients to understand. Highlight your communication skills and any previous success stories where your approach has led to improved client satisfaction.

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Describe a time when you identified a new feature or product that improved customer satisfaction.

Prepare a specific example where your insight led to developing a feature that positively impacted customer experience. Explain your thought process, the steps you took to validate the need, and the ultimate results you observed. This shows your proactive thinking and understanding of customer needs.

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How do you ensure accuracy in QA reviews of insurance technology?

A thorough and detail-oriented approach is crucial for this question. Discuss the processes you employ, such as checklists or detailed documentation, to ensure comprehensive reviews. Emphasize your background in personal lines insurance to support your ability to spot errors or redundancies effectively.

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What do you believe are the biggest challenges agencies face today?

Use this question to display your industry knowledge. Discuss challenges like market volatility, staffing shortages, and client retention issues. Suggest data-driven solutions or proactive strategies that resonate with Quandri’s mission to show how you can add value to the team.

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How would you handle ambiguity in a fast-paced environment?

Showcase your flexibility and adaptability. Discuss a specific instance where you encountered ambiguity and successfully navigated it. Highlighting your problem-solving skills and ability to remain focused on customer needs will demonstrate both your resilience and strategic thinking.

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What strategies do you use to stay informed about industry trends?

Mention your commitment to lifelong learning. Discuss attending industry conferences, participating in webinars, and actively engaging in professional networks or forums relevant to insurance technology. This demonstrates your initiative and passion for staying on the cutting edge of the industry.

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How do you prioritize and manage tasks effectively?

Share your planning methodologies, such as using project management tools or setting daily/weekly goals. Provide examples of how effective prioritization has allowed you to meet deadlines while maintaining high-quality work, underlining your organizational skills.

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Can you provide an example of collaboration with a cross-functional team?

Select a time when you worked closely with different departments, detailing your role in fostering communication and addressing challenges. Emphasize your soft skills and rapport-building ability to inspire others to work towards shared goals, which is essential in a collaborative environment.

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What excites you about working at Quandri?

This question is an opportunity to convey your enthusiasm for Quandri’s mission and culture. Speak about your interest in innovation in insurance automation and how the company's goals align with your professional aspirations. Personal anecdotes about your background relating to the insurance industry can round out your response nicely.

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DATE POSTED
December 21, 2024

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