Product Development Customer Insights Manager

San Francisco / Remote

Product & Merchandising /Full-time /Remote

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest quality goods to people at affordable prices.

QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.

WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life.

WE’RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.

ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.

FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.

OUR TEAM AND SUCCESS

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Wish.com, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc. 

THE IDEAL CANDIDATE

The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers.

As the Product Development Customer Insights Manager at Quince, you will play a crucial role in bridging the gap between customer feedback and product development. You will leverage both primary and secondary research methods to identify the details that matter most to our customers. You will help shape our product design choices and collaborate with cross-functional teams to get them to market.

Key Responsibilities

• Identify the critical product details that matter most to customers by scraping web reviews and social feedback, mining returns data, and identifying what customers say about competitor products.
• Compliment web scraping with primary research methods (surveys, customer panels, etc.) to get to details not always available online
• Shape new product design features based on the most important product details you discover
• Collaborate with Merchants, Product Development, and Marketing teams to ensure insights are implemented effectively.
• Develop and help implement a roadmap of self-serve customer insights tools for Quince colleagues to use too.

Qualifications

• Bachelor’s degree in Business, Marketing, Psychology, or related field (Master’s preferred).
• 5+ years in customer insights or product research, focusing on apparel, accessories, and/or home goods.
• Experience with retail data sources such as NPD, Particl, Edited, or similar platforms.
• Proficiency in analytics tools (e.g., Google Analytics, Looker, Tableau) and survey/customer panel platforms.
• Strong communication, presentation, and project management skills.

Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.