Data Center Facilities Engineer III

Location: Richardson, TX (DFW3 Data Center) – Onsite Role

This position requires onsite work at the DFW3 Data Center in Richardson, TX. Candidates must be available to work from this location as part of their regular duties.

The Data Center Facility Engineer III is responsible for maintaining the operation and maintenance of all electrical, mechanical, life safety and monitoring equipment within the Data Center/Facility. This equipment supports mission-critical servers and is expected to maintain 100% customer uptime. Responsibilities include maintaining facility appearance and integrity.

This particular job role also requires in-depth knowledge of data floor electrical distribution designs such as busway and RPPs, and the ability perform 3-phase and single-phase loading calculations to assist in deploying new customer devices within the data floor.  

A knowledge of AutoCAD or Visio is required, as this role will assist in creating drawings for customer builds on the data floor.

The individual that assumes this role will be able to solve complex problems and work independently with minimal guidance. They may be asked to lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives. They will act as a resource for colleagues with less experience, giving guidance and knowledge. 

• Oversee potentially high- risk projects and can handle the coordination of resources, project execution, & communication with supervision.
• Conduct routine facility walkthroughs that identifies infrastructure risks, performance gaps, and assists in developing practical solutions to improve or mitigate.
• Read and understand drawings and prints including one-lines and floor plans.
• Troubleshoot electrical and mechanical data center infrastructure enabling the quick identification of root cause solutions to technical problems.
• Communicate technical activities relating to the facility, its assets, and their operation to relevant parties.
• Facilitate Root Cause Analysis (RCAs) to ensure the recurrence of issues or incidents are eliminated.
• Develop and document step-by-step methods of procedure (MOPs) for critical maintenances.
• Develop and document step by step Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs) to drive the consistency of operation and quickly respond to incidents to return equipment to operation.
• Supervise and manage scheduled maintenance of electrical, mechanical, life safety and monitoring equipment.
• Assist in the preparation of detailed maintenance plans in accordance with Rackspace Technical Change Management guidelines.
• Oversee and be proficient with the monitoring equipment and other critical systems.
• Effectively lead Incident Management efforts in the event of system degradation/failures communicating the status to all levels and resolving the issue in a timely fashion.
• Respond to Engineering requests with technical information for electrical power and mechanical capacity.
• Review building logs and maintenance records on an ongoing basis and undertake visual checks and tests of all electrical, mechanical, life safety and monitoring equipment.
• Supervise external contractors undertaking specialist maintenance and inspections to ensure the quality of work is maintained.
• Adhere to company security policies and procedures, including health and safety, and local governing requirements as directed.
• Maintain meticulous 5S and housekeeping practices.
• Communicate regularly with peers regarding operational readiness and system conditions.
• Effective project management leads to the successful completion of assigned and/or shift projects.
• Performance improvement or risk mitigation leads to improved data center uptime resiliency.
• Proficient trouble shooting and problem- solving capabilities leads to accurate and timely resolution of technical events and root cause identification.
• Detailed and accurate methods of procedure (MOP) lead to the successful completion of assigned critical maintenances.
• Detailed and effective SOPs lead to the efficient and reliable performance of the infrastructure operation.
• Following established EOPs; Engineer and assigned shift (if applicable) is able to return critical equipment to service providing 100% customer uptime.
• Clear, concise and accurate technical communication of facility related events is delivered to the team.
• Effective Incident Management allows leadership to maintain confidence in the Data Centre and Engineering team.
• Record keeping of activities is kept 100% up to date and accurate.
• Planned maintenances are completed within the associated window and in accordance with the predetermined process.
• Assigned Data Center engineering spaces are clean and organized with specific areas demarcated for all moveable items.
• Ability to work independently, manage priorities, and maintain a high level of attention to detail.
• Ability to prioritize work in a fast paced, high-pressure environment.
• Regular logging activities are kept 100% up to date and accurate.

• 5 - 7 years of relevant work experience required
• Bachelor's Degree required, preferably in field related to role. 
• Intermediate knowledge of HVAC, HV and LV switch boards, Transformers, Chillers, BMS (Trend), Fire Alarms, Sprinkler systems, UPS, Lead acid batteries, Generators, PDUs, and RPPs
• Technical Acumen

Information on benefits offered is here.

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