DevOps Engineer III (R38)

As a DevOps Engineer III at Rackspace Technology, your primary responsibilities will include monitoring and troubleshooting issues impacting both customers and internal teams, improving deployment processes, and collaborating with different teams to ensure seamless operation of infrastructure and applications. Additionally, you'll be mentoring team members and documenting best practices for operational efficiency.

To qualify for the DevOps Engineer III position at Rackspace Technology, candidates should have 5 to 7 years of applied experience in DevOps. You should be proficient in CI/CD tools, possess strong analytical and problem-solving skills, and be familiar with containerization technologies. A degree in computer science or a related field is also necessary, though relevant experience can substitute for formal education.

A successful DevOps Engineer III at Rackspace Technology should possess a diverse skill set including, but not limited to, proficiency in containerization technologies like Docker and Kubernetes, experience with monitoring tools such as Prometheus and Grafana, and expertise in scripting languages like Python or Bash. Knowledge in cloud services, networking, and configuration management tools is also crucial for this role.

At Rackspace Technology, a DevOps Engineer III can expect to work in a globally distributed team of engineers. Collaboration is key, and you will be part of an environment that encourages mentoring, communication, and the sharing of knowledge in a dynamic setting. You will be encouraged to take the initiative and adapt to changing needs.

A DevOps Engineer III at Rackspace Technology will work with a variety of tools and technologies, including CI/CD tools like Jenkins and GitHub Actions, monitoring tools such as Prometheus and Grafana, containerization technologies, and infrastructure as code solutions like Terraform. Additionally, you'll be involved with configuration management tools including Ansible, Chef, and Puppet.

In answering this question, highlight specific CI/CD tools you have used, such as Jenkins or GitHub Actions. Discuss how you've implemented these practices in previous projects, focusing on your role in automating build, test, and deployment processes, and any challenges or successes you encountered.

Share your experience with monitoring tools like Prometheus or Grafana and provide an example of a challenging troubleshooting scenario. Discuss your systematic approach to logging, analyzing metrics, and how you worked with your team to resolve the issue, ensuring the application's high availability.

Discuss your knowledge and practical experience with containerization technologies like Docker and Kubernetes. Include specific projects where you utilized these tools, how you set up environments, and any container orchestration strategies you've employed to manage scalability and reliability.

Provide a specific example of mentorship, detailing the task and the challenges your team member faced. Explain how you supported them through guidance, resources, and hands-on assistance, and the positive outcomes that resulted from your mentorship.

Mention the tools you use for documentation, such as Confluence or Markdown. Describe your approach to ensuring clear and comprehensive documentation, why it's important for operational efficiency, and how you involve team feedback to improve the documentation process.

Discuss the resources you utilize to stay updated, such as online courses, blogs, webinars, or tech meetups. Mention any specific technology trends you're currently following and how you've applied new learnings to improve your work or solve existing problems.

Share your experience working with specific cloud services, highlighting any particular projects where you deployed applications. Discuss your familiarity with various services they offer, your role in managing cloud resources, and how this experience ties into your DevOps responsibilities.

Talk about the configuration management tools you have worked with, such as Ansible or Puppet. Describe how you've used these tools to automate deployment and manage application settings, along with any challenges you faced and how you overcame them.

Explain your strategies for communication in a remote setting, including regular check-ins, video calls, and collaboration tools like Slack or Microsoft Teams. Talk about the importance of being proactive and clear in your communications to strengthen team cohesion.

Discuss key performance indicators (KPIs) you focus on, such as uptime, response time, and error rates. Explain how you collect and analyze these metrics using monitoring tools, and detail steps you take when performance falls below acceptable levels.