Program Lead - AWS Strategic Collaboration

Rackspace Technology is seeking an experienced Program Lead to join the Public Cloud Strategic Operations Team, focused on driving the execution of our AWS collaboration program.

The Program Lead will oversee the execution of this multi-faceted program across all disciplines, including sales, marketing, delivery, product, alliances, finance, human resources, and legal. This individual will organize a cross-functional, matrixed team, manage deliverables, communicate status, escalate issues, and regularly meet with the Rackspace ELT.

This role requires someone who can develop and implement new processes and workflows to meet program attainment metrics. Additionally, the Program Lead will refine existing processes as needed to ensure successful execution. They will direct and facilitate work across all teams, providing coaching and mentorship where necessary.

The ideal candidate will have experience and expertise with AWS funding mechanics, AWS processes, and AWS field engagement. We’re looking for a team player who is a self-starter, a strategic thinker, and adaptable in proactively addressing challenges and driving solutions.

Work location: Remote in the United States of America

• Excellence: The ability to exceed expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. 
• AWS focus: The understanding and knowledge of AWS requirements, measurements, and success through collaborative and proactive problem-solving. 
• Agility: The ability to quickly adapt and respond to dynamic needs and expectations through innovative solutions; whether with Rackspace field teams or AWS. 
• Compassion: The ability to cultivate a positive and supportive environment across teams to effectively work together toward common goals; fostering trust within Rackspace and with AWS stakeholders. 

• Planning and execution of not only the program but multiple projects across the program. Some with highly complex requirements. 
• Planning and execution of the dedicated program including the program plan, timelines, milestones, financial management, performance metrics, and/or resource needs for a complex program.
• Have a full understanding of all program/project requirements; both business and technical. 
• Collaboration with internal and external stakeholders, as well as coordinating across functions.
• Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.
• Tracks the success criteria, performance metrics, and Key Performance Indicators for the program.

• Expert-level knowledge of project and program management. 
• Expert-level knowledge of AWS processes and programs. 
• Excellent time management, communication, decision-making, presentation, human relations, and organizational skills.
• Financial skills to develop, track, and report on the program budget.
• Expert understanding of risk analysis, project reporting, and tracking.
• Ability to manage matrixed program teams in diverse environments.
• Proficient with MS Office tools, including Word, Excel, and PowerPoint.
• Excellent attention to detail and complex problem-solving.
• Ability to work autonomously with limited coaching.
• Creative thinking and the ability to ‘think outside the box’ are essential.
• Ability to communicate complex info and ideas in a simplified manner.
• Ability to apply varying leadership skills and traits that create solutions and results in unexpected situations.

• High School Diploma or regional equivalent required. 
• Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute the degree requirement.
• A minimum of 10 - 12 years of experience in the field of the role is required. 

• General office environment. May require long periods sitting and viewing a computer monitor. 
• Moderate levels of stress may occur at times.
• No special physical demands are required.

The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.

The anticipated starting pay range for Colorado is: $116,100 - $170,280

The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $123,600 - $181,280

The anticipated starting pay range for California, New York City, and Washington is: $135,300 - $198,440

Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.

Work location: Remote in the United States of America

#LI-AW1, #LI-Remote

"Remote postings are limited to candidates residing within the country specified in the posting location"

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.